Sr. Product Manager – Loyalty

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Sr. Product Manager Loyalty Domain Experience

Location: SFO CA - Remote

The Opportunity

The client is looking for an experienced Sr. Product Manager to drive Loyalty domain across stores and digital experiences.

The ideal candidate will have a background thinking and building next-generation digital technologies for web and mobile.

As part of the Product Management team you will collaborate with business partners engineers product managers design experts and clients to define a product roadmap and launch plan - driving all aspects from discovery to launch.

Responsibilities

Define a product vision lead the strategy roadmap and day-to-day management of feature work to evolve experiences related to Loyalty - including the Beauty Insider Program Challenges/Games Loyalty Partnerships.
Define customer experience and business goals for new features and improvements that drive customer acquisition and engagement.
Interface with the Marketing department to evaluate prioritize and build new features and tools to optimize the customer lifecycle. Partner with Ecommerce and Retail Operations/Production teams to bring experiences to life online and in stores.
Gather input from internal business partners and external sources; craft a prioritized measurable roadmap.
Own products from concept to launch: analyze customer data competitors market trends evaluate technologies develop detailed requirements and feature definitions and manage the launch and communications.
Advocate for your products - articulate customer and business value to all levels of the organization through compelling presentations and prototypes.
Champion business teams and stakeholders throughout development; ensure what is delivered meets the original goals and KPIs.
Lead cross-functional teams across engineering design and business to drive product launches. Make thoughtful timely decisions and continuously clear roadblocks.

Desired Skills & Experience

Experience in Product Management for e-commerce retail transaction-based or similar environments - with multiple product launches and roadmap ownership.
Prior product experience focused on Loyalty programs is strongly preferred.
Curiosity and a drive to find answers through research analysis and real-world testing.
Expert in agile development processes; proficient with Jira for sprint management user stories features bugs and acceptance criteria.
Experience using AI solutions for Product Process automation and/or within product solutions.
Strong technical understanding of core internet technologies PaaS APIs and Web Services.
Proven track record developing testing and launching both customer-facing features and enabling technologies.
Solid organizational skills and ability to balance multiple competing priorities.
Strong listening and communication skills - verbal and written - with effective presentation skills for executive and large-audience settings.
Demonstrated success partnering with business technical and design teams in collaborative product design.
Strong analytical skills and a drive to experiment; examples of using metrics across the full product lifecycle.
Experience thriving in fast-paced growing environments - results-driven with the ability to anticipate needs innovate and multitask.
Assertive direct communication style with the ability to inspire and motivate across the organization. Collaborative energetic and hands-on.
BA/BS required; MBA a plus. Retail and Loyalty experience preferred.

Key Skills for Success

Loyalty Domain Expertise: End-to-end ownership of a Loyalty or rewards program (Beauty Insider-type) is the strongest differentiator for this role.
AI in Product: Hands-on use of AI tools in product process automation or embedded within product solutions - essential given Sephoras AI-native direction.
Data & Metrics Orientation: Candidates must demonstrate metric-driven decision-making across the full product lifecycle - from discovery through post-launch analysis.
Agile / Jira Fluency: Deep familiarity with sprint management user story writing and backlog grooming in Jira.
Cross-Functional Leadership: Track record leading diverse teams - engineering design and business - through ambiguity to shipped product.
Web Mobile Product Delivery: Proven experience launching customer-facing products across web and mobile at scale.

Sr. Product Manager Loyalty Domain Experience Location: SFO CA - Remote The Opportunity The client is looking for an experienced Sr. Product Manager to drive Loyalty domain across stores and digital experiences. The ideal candidate will have a background thinking and building next-generati...