Clinic Services Specialist Radiology

The University of Iowa Health Care Department of Radiology is seeking a Clinical Services Specialist. Provide support of UI Health Care patient access services in the Department of Radiology to ensure effective and efficient delivery of excellent health care services through frontline clinic operations support. Duties include providing reception coverage coordination of patient appointment scheduling and obtaining/completing required documentation requiring knowledge of the UI Health Care Epic system. Included in general functions are appointment scheduling via telephone use of the work queues and coordination/communication with multiple departments and external constituents. Provide high level customer service and ensure patients have an excellent experience by following the Standards of Excellence guidelines and upholds best practices set forth by the Department of Radiology and UI Health Care.

Duties Include:

Schedule patient appointments and tests and coordinate appointments with other University of Iowa Health Care departments utilizing the EPIC systems to check and verify appointment availability always assuring compliance with established guidelines

Prepare external Radiology referrals for scheduling

Schedule and coordinate patient appointments within multiple areas of Radiology

Coordinate appointments with clinics and specific providers

Identify trends by communicating to the manager to facilitate opportunities for process improvement and modifications to the EPIC Radiant scheduling workflows

Work with Radiology staff clinics and referring physicians concerning policies and regulations as related to Radiology pre-authorizations

Explain the scheduling policies as needed through written and oral communications

Assist in documenting scheduling guidelines in OneNote

Handle orders from providers for external Radiology exams to be stored and interpreted

Provide reception coverage

Collaborate with peers and co-workers to enhance the delivery of care in Radiology

Answer incoming clinic calls field and answer questions schedule appointments route calls and relay messages appropriately. Work with numerous distractions and interruptions

Assists with resolving immediate scheduling issues by working directly with modality supervisor.

Notifies supervisor of unresolved scheduling issues

Receive inquiries from within and outside the university and resolve within scope of responsibility referring as appropriate and advising staff on policies and procedures

Make recommendations for improvements to processes and quality of provided services to achieve patient/customer satisfaction

May perform other duties as assigned.

The information contained herein is not intended to be an exhaustive list of all responsibilities required of individuals performing this job.

University of Iowa Health Care recognized as one of the best hospitals in the United Statesis Iowas only comprehensive academic medical center and a regional referral center. Each day more than 12000 employees students and volunteers work together to provide safe quality health care and excellent service for our patients. Simply stated our mission is: Changing Medicine. Changing Lives.

Percent of Time: 100%

Schedule: Sunday 7:00-3:30; Monday thru Thursday 8:30-5:00

Rotation: Holidays scheduled on a rotating basis