Customer Service Consultant

Beijing - China

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Customer Service Consultant

Bupa Consulting (Beijing) Co. Ltd Suite 508 5F Fortune Financial Center No.5 Dongsanhuan Zhong Road Chaoyang District Beijing 100020

Full Time Permanent - 40 hours per week

Hybrid Working

We make health happen

The Regional Customer Service Advisor is the face of Bupa Global for our valued customers and partners ensuring our reputation for outstanding individual service is maintained locally and globally at all times.

With quality of service identified as the primary driver of retention this role is crucial to our growth ambitions in the region.

This role is ideal for people who have passion and ambition to develop and progress in premium customer service area.

Howyoullhelp us make health happen:

This is a diverse and skilled customer and client facing role where you will be responsible for resolving all customer queries to the customers complete satisfaction without the need to refer the customer on.
Capable in handling complex tasks and strong confidence in dealing with challenging situations.
Your individual performance will be a key contribution to the department achieving all targets for quality productivity compliance and regulation.
You will be a customer service champion putting the customer at the centre of everything you do and putting forward ideas for the continual improvement of the customer experience.

What youll need:

Deliver excellent customer service understand our customers needs and provide first contact resolution while meet and exceed our quality goals productivity targets adhere compliance and regulation.
Provide personalised service by tailoring every customer interaction.
Analytical and problem-solving skills. Take ownership and ability to make decision effectively.
Excellent interpersonal communication and influencing skills with emphasis on achieving results and successful outcomes.
Fluency in written and spoken English and Chinese
Positive attitude and growth mindset willingness and eagerness to learn and understand medical conditions in order to expand ones knowledge to support our customers.
Good numeracy skills to answer claim or payment related queries accurately.
PC literate and keyboard skills essential with the ability to adapt and learn new operational systems where required.
You are required to work on weekends or public holidays on rotation basis
An open flexible and team-oriented personality.

Why Bupa

Werea health insurer and provider. With no shareholders our customers are our focus.Our people are alldriven by the same purpose helping people live longer healthier happier lives and making a better world. We make health happen by being bravecaringand responsible in everything we do.

We encourageall ofour people to Be you at Bupawe champion diversity and we understand the importance of our peoplerepresentingthe communities and customers we serve.Thatswhy weespeciallyencourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet theminimumcriteria for the role.Werecommitted to ensuringyouretreated fairly during the recruitment process and offer reasonable adjustments to anyone who maybenefitfrom accommodations to the recruitment process.

If you requireinformationregardingthis role inan alternative formatplease email:

Time Type:

Full time

Job Area:

Call Centre

Locations:

China - Beijing

Required Experience:

Contract

Job Description:Customer Service ConsultantBupa Consulting (Beijing) Co. Ltd Suite 508 5F Fortune Financial Center No.5 Dongsanhuan Zhong Road Chaoyang District Beijing 100020Full Time Permanent - 40 hours per week Hybrid Working We make health happenThe Regional Customer Service Advisor is the face...