Case Manager

Job Description:

Berklee is looking for a compassionate resourceful and highly collaborative Case Manager to help our students navigate the complexities of health and this student-centered role you will be a vital link between students and the support they need to overcome barriers to their success. While this is not a clinical role it requires the heart of a caregiver and the precision of a strategist to ensure no student falls through the cracks. At Berklee your work directly supports the next generation of creative leaders.

About the Role & Responsibilities

Reporting to the Senior Case Manager you will work as a navigator for students dealing with physical and mental health challenges. You will facilitate care plans that span internal departments (like Student Affairs) and external resources (like healthcare providers and social service agencies).

Key Responsibilities:

• 1:1 Consultation: Meet with students via walk-ins or appointments to assist them in accessing off-campus healthcare navigating insurance and reaching out to community providers.
• Early Alert Response: Review health and wellness early alerts and coordinate outreach to students who may be struggling.
• CARES Committee Collaboration: Work with the Students-of-Concern team to triage reports coordinate follow-up plans and maintain documentation for high-need cases.
• Care Coordination: Assist students with the transition back to campus after hospitalizations ensuring a comprehensive plan of care is in place with faculty deans and family members.
• Crisis & Urgent Support: Facilitate support for students and families during urgent situations acting as a calm and steady guide through complex mental and physical challenges.
• Institutional Partnership: Collaborate closely with Housing Community Standards Student Success Advising and the Equity Leadership Team to resolve complex student issues.

What Youll Bring

We are seeking a proactive professional who can balance high-level care coordination with the sensitivity required to handle confidential and sensitive information.

Key Requirements:

• Educational Background: Bachelors degree in Social Work Counseling Education or Health Sciences required (Masters degree preferred).
• Professional Experience: Experience in a college university or healthcare environment is highly preferred.
• Specialized Knowledge: Familiarity with health services relevant to late adolescents and young adults and an understanding of how to navigate health insurance.
• Soft Skills: Superior judgment a high level of respect for confidentiality and a positive attitude even in high-pressure situations.
• Communication: Ability to communicate effectively with diverse stakeholders including parents providers and senior administrators.

Berklee Culture & Benefits

Berklees mission is to educate train and develop the worlds most inspired and innovative artists. We provide an environment that is as supportive of its staff as it is of its students.

Here youll find:

• A Mission-Driven Culture: Where your work directly impacts a students ability to stay in school and achieve their creative dreams.
• Inclusion & Belonging: A workplace that actively strives to be supportive of all identities and perspectives.
• Generous Time Off: Extensive PTO and paid holidays including a winter break.
• Comprehensive Coverage: Excellent health dental and life insurance plans.
• Tuition Benefits: For you and your family including free or discounted courses to keep you learning.
• Retirement Security: A 403(b) plan with matching contributions.
• Cultural Access: Enjoy world-class music theater and dance performances on campus.

Join us in building a safety net for the worlds most talented creators!

Hiring Range: $58650 to $69000; salary dependent on relevant experience and education.

Please visit the Total Rewards page to learn more about the benefits of working at Berklee.

This document does not create an employment contract implied or otherwise other than an at will employment relationship.

Diversity Equity Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit qualifications experience ability and job performance. Berklee affirms that inequality is detrimental to our faculty staff students and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race color religion ancestry age national origin place of birth gender sexual orientation gender identity or expression disability genetic information or status as a member of the armed forces or veteran of the armed forces or any other category protected by federal state or local law.

As part of this commitment Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the Human Resources Team at or call .

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type: