L1 Technical Support

Noida - India

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: L1 Technical Helpdesk Executive
Company: Digitide
Location: Noida
Shift: International voice

Key Responsibilities:
- Provide first-level technical support to end-users addressing IT-related queries and issues.
- Handle helpdesk tickets troubleshoot problems and escalate unresolved cases to higher support levels.
- Ensure timely resolution of technical issues while maintaining high customer satisfaction.
- Communicate effectively and politely with users demonstrating strong speaking and interpersonal skills.
- Document incidents resolutions and maintain accurate records in line with company standards.

Required Qualifications & Skills:
- Graduate or equivalent degree/diploma in Computer Science or IT.
- Minimum 2 years of experience in Technical Helpdesk support.
- Proficiency in English (speaking reading and writing) and at least one regional language as defined in Volume 1 Section 3.1.7.2 of the RFP.
- Strong communication skills with the ability to interact confidently and professionally.
- Ability to work in international shifts and adapt to a fast-paced environment.

Compensation: 4LPA - 4.5 LPA

Job Title: L1 Technical Helpdesk ExecutiveCompany: DigitideLocation: NoidaShift: International voice Key Responsibilities:- Provide first-level technical support to end-users addressing IT-related queries and issues.- Handle helpdesk tickets troubleshoot problems and escalate unresolved cases to hig...