Ops Data Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Payoneer
Founded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve customers and partners in over 190 countries and territories.
By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.
Role summary
Location-Guangzhou
On-site
Full-time
As an Ops Data Analyst you will convert operational data into actionable insights to improve service performance control quality and customer experience across cross-border payment operations. The role partners closely with Operations Risk Compliance Product and Engineering teams to build metric frameworks monitoring mechanisms and analytical models that support both daily decision-making and long-term optimization.
What youll do
- Analyze operational data across ticketing workflows payment journeys onboarding/KYC review and post-event handling to identify bottlenecks control gaps and service improvement opportunities.
- Build and maintain unified Ops dashboards including SLA attainment turnaround time review conversion and other control-effectiveness indicators; provide regular analyses to support both risk control and business decisions.
- Conduct deep-dive analyses on case handling efficiency risk rule performance and customer impact; provide actionable recommendations to optimize operational processes.
- Partner with Operations Risk Compliance Product and Engineering teams to define metric standards strengthen data quality and tracking coverage and establish consistent reporting cadence for weekly/monthly reviews.
- Prepare various operational reports to support daily data needs audits and regulatory reviews.
- Proactively monitor anomalies in operational indicators escalate emerging issues in a timely manner and provide root-cause hypotheses with practical remediation plans.
Who you are
- 3 years of experience in data analytics business analytics operations analytics or risk analytics preferably in payments fintech e-commerce or financial services.
- Bachelors degree or above in Statistics Mathematics Computer Science Data Science Economics or related fields.
- Strong SQL and advanced Excel skills; hands-on experience with Python (Pandas/NumPy/visualization) is preferred.
- Experience with BI tools (e.g. Tableau Power BI Looker) and building stakeholder-facing dashboards.
- Good understanding of cross-border payment business models transaction risk characteristics and regulatory requirements is a strong advantage.
- Strong analytical thinking and communication skills; able to present complex findings to business and technical stakeholders clearly.
- Detail-oriented ownership-driven and comfortable working across Operations Risk Compliance and Product functions.
- Working proficiency in English (reading/writing).
Required Experience:
IC
Key Skills
About Company
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... View more
