DME Specialist | 40 hours per week | Heritage Medical Equipment and Supply

Minimum Hiring Wage:

Job Details:

A Brief Overview

This position is responsible for delivering exceptional customer service to customers referral sources and internal departments. It involves assisting patients and referral sources through the intake and insurance verification processes with care and accuracy. Additionally the role includes performing data entry completing necessary paperwork and selecting appropriate items to meet customer needs. Responsibilities extend to assisting with equipment and supply requirements which includes fitting delivery set-up education and ongoing follow-up.

What you will do

• Assist customers referral sources and support internal departments.
• Fit patients with products including specialty lines (ex. shoes hosiery bras braces etc.)
• Assist patients and referral sources with the intake process and insurance verification.
• Recommend potential products or services by collecting patient information and analyzing customer needs.
• Complete retail sales with application of suggestive selling.
• Operate computer software and utilize various communication methods.
• Performs data entry and completes proper documentation.
• Reviews medical documentation to determine insurance coverage.
• Communicates patients needs and problems to appropriate disciplines and/or departments in the organization.
• Assists customers/family members with equipment needs including delivery education set-up follow up and troubleshooting issues as they may arise.

Qualifications

• H.S. Diploma or General Education Degree (GED) Required
• Drivers License Required
• 1-3 years Customer Service experience Required
• 1-3 years Basic computer experience Required
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
• Active Listening: Giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Instructing: Teaching others how to do something.
• Speaking: Talking to others to convey information effectively.
• Written Expression: The ability to communicate information and ideas in writing so others will understand.
• Preferred knowledge in Microsoft Office including Word Excel and Outlook.

Benefits:

We are excited to offer an aggressive compensation and benefits package for qualifying positions which includes:

• Competitive base pay

• Matching retirement programs

• Health Dental and Vision plans

• Health Savings and Flexible Spending Accounts

• Employee discounts including car rental cell-phone plans

• Employer-paid Long-Term Disability Life and AD&D

• Paid time off (PTO)

• Education Assistance Program

• Employee Assistance Program

• Employee Referral Bonus Program

• Discounted cafeteria meals

• Paid Parental Leave

• Employee Service Recognition program

• Voluntary plans including: Life AD&D Short-Term Disability Critical Illness Accident Insurance and Hospital Indemnity

Great River Health and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.