Operations & Scheduling Executive Pillars
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
Seeking an organized and proactive Operations & Scheduling Executive to manage the academys daily operational workflow.
This role requires strong multi-tasking skills to ensure schedules run smoothly enquiries are handled efficiently and operational systems remain accurate and well-coordinated. Multi-tasking excellent communication & writing skills are a must. Ability to handling multiple issues at the same time is key.
Core Operational Pillars of the Role
The Operations & Scheduling Executive supports the academy across five core operational areas:
1. Scheduling & Capacity Management Managing daily and weekly training schedules filling empty slot maintain high utilization and coordinating cancellations and rescheduling.
2. Customer Enquiries & Player Onboarding Handling enquiries maintaining accurate CRM pipeline records. coordinate scheduling Trials and onboarding players
3. Daily Operations Coordination Coordinate & effectively communicate with parents players coaches and accounts and managing attendance substitutions and schedule adjustments. This includes daily attendance & billing tracking and adjusting ledgers.
4. Systems & Platform Management Operating scheduling platforms CRM systems and Zoho ZRM & Books and operational tools and maintaining accurate records and resolve any system issues.
5. Process & Workflow Support Supporting the documentation and improvement of operational workflows and ensuring consistent use of templates and communication & messaging standards.
5 Key Role Pillars
Pillar 1 Scheduling & Capacity Management
1. Daily Coach/court scheduling
2. Slot utilization
3. Waitlists & cancellations & Makeup sessions
4. Rescheduling & Adjustments
Pillar 2 Customer Enquiries & Player Onboarding
1. Handling enquiries & player requirements
2. CRM pipeline & records Player profiling
3. Assessment & Trials
4. Onboarding & Enrolment
Pillar 3 Daily Operations Coordination
1. Parent player communication and messaging
2. Coach coordination
3. Attendance tracking & billing recording
4. Schedule adjustments & conflicts
Pillar 4 Systems & Platform Management
1. First Class Retention
2. CRM records Data accuracy
3. Billing coordination
4. Platform integrations & systems
Pillar 5 Process & Operational Workflow Control
1. Process workflows documentation & improvements
2. Workflow alignments
3. Messaging templates
4. Data flow discipline
Candidate Profile: Our Criteria
Highly organized and detail-oriented multi-tasking
Professional positive & cheerful in client interactions
Comfortable working with digital platforms and operational systems
Process-driven with strong follow-up discipline
Calm and solution-oriented during busy operational periods
Requirements
Experience & Skills
35 years experience in operations scheduling or service coordination roles
Experience in sports academies education centers clinics or service businesses
Experience using CRM or booking systems is highly desirable
Strong proficiency in Microsoft Office tools particularly Excel
Excellent written and spoken English communication skills
Strong customer interface and service
Working Hours
Flexible working hours aligned with academy training schedules
Availability during peak training hours
Weekend availability during tournaments or high-demand periods when required
On-site role based in Muscat
Company Industry
IT Services and IT Consulting
Key Skills
- Customer Service
- Communication
- Fire And Safety Engineering
- Key Account
- Market Intelligence
