• Scheduling and slot optimization
  
• Enquiry handling and player onboarding
  
• Parent and coach coordination
  
• CRM and booking system management
  
• Billing coordination and payment follow-up
  
• Platform and operational systems support
  
  

• Manage weekly and daily training schedules across coaches players and courts
  
• Maximize schedule utilization and minimize idle slots
  
• Coordinate cancellations rescheduling waiting lists and make-up sessions
  
• Ensure accurate scheduling with no coach or court conflicts
  

• Manage incoming enquiries from WhatsApp phone website and social media
  
• Provide clear information to prospective players and parents
  
• Coordinate trial sessions and onboarding
  
• Maintain accurate CRM records and player categorization
  

• Act as the main communication link between parents coaches and management
  
• Manage attendance issues substitutions and schedule changes
  
• Maintain clear and professional daily communication
  
• Record attendance and support operational tracking
  
  

• Operate the academys scheduling and booking platform (First Class Retention)
  
• Maintain accurate player profiles schedules and enrolments
  
• Ensure real-time system accuracy across scheduling and CRM platforms
  
• Identify and coordinate resolution of system issues when required
  

• Support billing preparation and session validation
  
• Coordinate with Accounts for accurate invoicing through Zoho Books
  
• Track outstanding balances and support payment follow-up
  
• Assist with monthly coach revenue and billing reconciliation
  

• Support the effective operation of the academys business platforms including scheduling CRM billing and communication / messaging tools
  
• Understand how operational data flows between systems
  
• Monitor platform integrations and flag issues bugs inconsistencies or disruptions
  
• Coordinate with technology partners to resolve issues C fixes as needed
  

• Work confidently across the academys digital tools including scheduling software CRM systems billing platforms Excel cloud storage tools and WhatsApp communication
  
• Maintain accurate operational data records and templates across
  
• Regularly check system functionality and document issues clearly for follow-up
  
• Support the use of workflow tools such as Figma or similar for process mapping and
  
• documentation
  

• Support the documentation and improvement of operational workflows
  Maintain process documentation and workflow diagrams where required
  
• Ensure operational templates and communication standards are followed
  
• Assist in improving processes as the academy grows
  
  

Requirements

Candidate Profile: Our Criteria

• Highly organized and detail-oriented
  
• Comfortable managing multiple tasks simultaneously
  
• A confident and clear communicator
  
• Professional positive C cheerful in client interactions
  
• Comfortable working with digital platforms and operational systems
  
• Process-driven with strong follow-up discipline
  
• Calm and solution-oriented during busy operational periods
  

Experience G Skills

• 25 years experience in operations scheduling or service coordination roles
  
• Experience in sports academies education centers clinics or service businesses
  
• Experience using CRM or booking systems is highly desirable
  
• Strong proficiency in Microsoft Office tools particularly Excel
  
• Excellent written and spoken English communication skills
  
• Strong customer interface and service
  
• 
  

Working Hours

• Flexible working hours aligned with academy training schedules