L1 Desktop Support Engineer TH
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
Key Responsibilities:
Identify device issues by reading error codes displayed on the equipment.
Replace or swap faulty hardware components when required.
Diagnose and troubleshoot faults using diagnostic tools and software.
Perform upgrades of hardware components when necessary.
Provide assistance to support teams from other service providers.
Work in staggered shifts when required.
Travel to different sites as part of job responsibilities.
Perform additional duties as assigned.
Manage inventory and oversee the movement of company stock.
Maintain accurate records of all goods entering or leaving the stockroom including new and returned items.
Manage and supervise inventory ordering storage and stock levels.
Update inventory records and documentation regularly.
Apply common inventory management techniques.
Prepare and maintain daily weekly and monthly reports on IT stock.
Generate trend analysis reports on common failures affecting end-user devices.
Requirements
Experience: Intermediate level with typically 24 years of applied skills and relevant experience.
Industry-standard certifications such as CompTIA A or equivalent work experience of at least 3 years.
Completion of required training and certifications or at least 3 years of equivalent experience to perform warranty hardware repairs for HP Dell and Lenovo devices including parts ordering repair/replacement and defective part returns.
Strong working knowledge of Windows operating systems including troubleshooting issues and performing full system rebuilds based on client-specific documentation.
Familiarity with OSX iOS and Android operating systems to provide best-effort support to end users using these devices.
Practical knowledge of Microsoft Office applications antivirus solutions and desktop services to troubleshoot and resolve software-related issues.
Ability to use provided knowledge base articles to resolve issues related to client-specific applications.
Strong customer-facing soft skills including effective verbal and written communication.
Ability to apply intermediate subject-matter knowledge to resolve a range of common IT issues.
Capable of exercising independent judgment within established practices and procedures to determine appropriate solutions.
Contribute as an informed team member by providing analysis and limited input on projects.
Assess unique situations and recommend appropriate technical and procedural solutions.
Demonstrate strong customer service orientation.
Fluent English communication skills both spoken and written.
Ability to communicate in the local language at a conversational level.
High attention to detail and the ability to work independently as well as collaboratively on multiple projects.
Ability to manage multiple tasks and adjust priorities while meeting deadlines.
Benefits
Required Skills:
Experience: Intermediate level with typically 24 years of applied skills and relevant experience. Industry-standard certifications such as CompTIA A or equivalent work experience of at least 3 years. Completion of required training and certifications or at least 3 years of equivalent experience to perform warranty hardware repairs for HP Dell and Lenovo devices including parts ordering repair/replacement and defective part returns. Strong working knowledge of Windows operating systems including troubleshooting issues and performing full system rebuilds based on client-specific documentation. Familiarity with OSX iOS and Android operating systems to provide best-effort support to end users using these devices. Practical knowledge of Microsoft Office applications antivirus solutions and desktop services to troubleshoot and resolve software-related issues. Ability to use provided knowledge base articles to resolve issues related to client-specific applications. Strong customer-facing soft skills including effective verbal and written communication. Ability to apply intermediate subject-matter knowledge to resolve a range of common IT issues. Capable of exercising independent judgment within established practices and procedures to determine appropriate solutions. Contribute as an informed team member by providing analysis and limited input on projects. Assess unique situations and recommend appropriate technical and procedural solutions. Demonstrate strong customer service orientation. Fluent English communication skills both spoken and written. Ability to communicate in the local language at a conversational level. High attention to detail and the ability to work independently as well as collaboratively on multiple projects. Ability to manage multiple tasks and adjust priorities while meeting deadlines.
Company Industry
IT Services and IT Consulting
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
