Website Support Specialist Night Shift
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
The WordPress Support Specialist is responsible for providing top-notch support for our clients WordPress websites. This includes troubleshooting technical issues handling site updates and assisting with site management on the Elementor platform and other WordPress builders. As a critical part of our 24/7 support team the specialist should be customer-focused have excellent problem-solving skills and be able to work under pressure.
Responsibilities and Duties:
- Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email chat and calls resolving issues related to their WordPress sites.
- Conduct regular site updates and maintenance on the Elementor platform and other WordPress builders.
- Troubleshoot and resolve issues related to WordPress themes plugins and core updates.
- Work closely with the development team to handle more complex issues or site enhancements.
- Participate in ongoing training to stay current with WordPress and Elementor developments.
- Provide excellent customer service maintaining high customer satisfaction ratings.
Qualifications :
- Proven experience as a WordPress Support Specialist or similar role.
- Strong knowledge of WordPress including themes plugins and core updates.
- Proficient in HTML CSS JavaScript and PHP.
- Experience with the Elementor platform.
- Exceptional problem-solving skills and attention to detail.
- Excellent written communication skills for customer support.
- Ability to work in a team and handle multiple tasks concurrently.
- Familiarity with SEO services and Google Ad services is a plus.
Additional Information :
Learn more about us:
- Pronto company website:
- Culture and working at Pronto: Work :
No
Employment Type :
Full-time
About Company
Pronto Marketing is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States. Founded in 2008 in Thailand, we have a team of 100+ professionals comprising everything from de ... View more
