Senior Manager, Customer Success – Enterprise
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Senior Manager Customer Success Enterprise
Role summary
Location: Shenzhen China
On-site
Full-time
What youll do
- Oversee and manage existing e-Commerce client relationships and play an active role in developing and building long-term relationships with top customers to develop value propositions that address client needs.
- Be proactive in strengthening existing relationships and creating new ones to maximize acquisition retention and up-sell/X-sell related solutions and services.
- Growing the companys capability to serve e-Commerce trade and develop the vision and plan to execute a go-to-market strategy collaborating with the analytics.
- Be accountable for increasing user health managing day-to-day operations and scaling the team.
- Effectively work cross-functionally across the organization to shape business solutions to meet customer needs.
- Drive events below the line activities and represent Payoneer in industry forums to drive awareness.
- Other related duties assigned as needed
Who you are
- BA Degree or equivalent masters degree is a plus
- 5 years of experience in business development or account management
- 23 years of e-Commerce experience is a must
- Exceptional written presentation and verbal communication in English and Mandarin
- Have basic data analysis skills and data driven mindset
- Ability to work cross-functionally with different stakeholders at different levels
- Passionate for entrepreneurship self-motivated self-disciplined problem solving results and detail oriented to grow regional B2B business to grow through current business expansion and to expand with new initiatives
- Language Fluent in English / Chinese
- MS Office: proficient in PPT / Excel
Required Experience:
Senior Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... View more
