Telephony Technical Business Analyst
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Technical Business Analyst Telephony Inside IR35 425 per day 12 Month Project Hybrid (London or Horsham West Sussex 3 days on site)
This is hybrid with 3 days per week in London or Horsham West Sussex please apply if this is suitable.
A major telephony transformation programme requires a Technical Business Analyst to help uncover document and shape the future of the organisations contact centre and telephony landscape. This initial 3 month contract sits within a programme running through to at least March 2027.
The immediate focus is understanding the current telephony environment in detail. You will analyse and document what sits beneath the existing contact centre platform mapping components such as agent desktop IVR call and screen recording MI data voice of the customer platforms and payment integrations.
You will also map the wider ecosystem surrounding the telephony platform. This includes identifying integrations with policy systems and other business platforms understanding service and support models and identifying key platform owners and subject matter experts across the organisation.
Alongside the technical discovery work you will capture requirements for future capabilities including clarifying the organisations mobile phone strategy and helping define what will be required to successfully decommission legacy telephony and network platforms.
Key experience required
Proven experience as a Technical Business Analyst working on telephony or contact centre platforms
Strong capability mapping complex systems integrations and service models
Experience documenting current state architecture and producing discovery artefacts for transformation programmes
Ability to engage technical teams SMEs and operational stakeholders to capture requirements and dependencies
This would suit a technically minded Business Analyst who enjoys unpicking complex telephony platforms and shaping the foundations for large scale transformation.
A great opportunity for a detail focused PMO professional who enjoys keeping complex programmes organised controlled and moving forward.
Required Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
Talent Locker offer IT Recruitment Services and Workplace Recruitment Services, placing quality candidates in all change-related roles, across the UK.
