Senior Product Manager – Customer and Trip Experience
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
We are seeking a Senior Product Manager to drive the vision strategy and delivery of Omios customer-facing platform products that improve automation streamline service operations and enhance the end-to-end travel experience. This role sits at the intersection of customer empowerment operational efficiency and product innovation.
You will be responsible for leading Omios post-booking experience building customer-facing automation through the chatbot self-serve platforms and agentic AI actions while enhancing traveller confidence and reducing operational friction. Youll partner with engineering product design operations and analytics teams to deliver high-impact features and scalable systems.
This is a strategic high-visibility role with the opportunity to significantly influence customer loyalty operational efficiency and revenue growth.
What Youll Do
AI Native Product Leadership - Own and drive an AI-first product vision embedding intelligence automation and agentic capabilities into every layer of customer experience and service operations.
Product Strategy & Roadmap: Define and execute the strategy for customer-facing automation disruption management and service tooling.
Customer Empowerment: Lead discovery and delivery of self-serve capabilities across post-purchase use cases (e.g. changes cancellations rebookings).
Cross-Functional Leadership: Align and collaborate with Tech Design UXR Data and Operations across levels to deliver outcomes at scale.
Automation & Efficiency: Expand conversational interfaces and intelligent support systems (chatbot) to reduce manual touchpoints and increase self-sufficiency.
Lead discovery and execution of Agentic AI-driven actions to automate CS agent processes.
Insight-Driven Prioritisation: Translate research and data insights into actionable product decisions balancing customer needs with business goals.
Operational Enablement: Champion agent-facing tools knowledge management systems and service platforms that improve efficiency and consistency.
Qualifications :
7 years of Product Management experience with proven success driving complex cross-functional initiatives.
Being AI native - Deep understanding of AI LLMs AI agents and agentic workflow-based product development Applied AI products
Track record of building customer-facing systems or platforms that improve user outcomes and scale operationally.
Strong product instincts with the ability to balance customer value technical feasibility and business impact.
Excellent organisational and communication skills able to influence and align across multiple teams and senior stakeholders.
Analytical mindset with experience leveraging both quantitative data and qualitative insights.
Comfort working in Agile environments within global fast-paced organisations.
Bonus Points:
Experience with conversational AI support platforms (e.g. Zendesk) or agent tooling.
Background in travel or service-driven industries where automation and disruption management are critical.
Expertise in scaling knowledge management or service operations systems.
Additional Information :
Whats in it for you #LifeAtOmio
- Have an impact. With innovation and smart technology we are changing the way people travel and you too can have an impact on this ride
- A competitive and attractive compensation package
- Subsidized Urban Sports Club membership
- A diverse team of more than 45 nationalities
Diversity makes us stronger
We value diversity and welcome all applicants regardless of ethnicity religion national origin sexual orientation gender gender identity age or disability.
Hiring process and background checks
At Omio we work in partnership with Giant Screening once a job offer has been accepted Giant will be engaged to carry out background screening. Giant will reach out to you via email and occasionally via telephone/text message so that they can gather all the relevant information required. Consent will be requested prior to any information being passed to our services company.
Recruitment scams: Important notice
Protect yourself from scammers Omio wants to ensure your ongoing safety during the application process at Omio. Please keep in mind potential scammers impersonating Omio recruiters (mainly via a global professional networking site and messenger apps).
Remember Omio never requests payment or sensitive personal information during the recruitment process. All official job opportunities are exclusively posted on our careers page. If you suspect fraudulent activity report it to Remember to cross-reference against our careers page if you question the authenticity stay vigilant and protect yourself from recruitment scams.
Intrigued Apply here in English.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
From a small startup of just a few people, our team has grown to 300 employees hailing from more than 50 countries who work at offices in Berlin, Prague, London and New York. We come together daily to bring our vision to fruition, with the goal of empowering customers to go on journey ... View more
