VIP Relationship Manager
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
The VIP Relationship Manager supports the commercial strategy by building strong working relationships with customer VIP management teams and assisting in the delivery of high-impact VIP initiatives. The role focuses on driving high-value player engagement revenue growth and product awareness through coordinated VIP activities events and targeted promotions.
Responsibilities:
- Act as a day-to-day point of contact for customer VIP management teams supporting ongoing collaboration and communication.
- Coordinate VIP-focused commercial initiatives aligned with revenue and engagement objectives.
- Support relationship-building efforts that strengthen the suppliers position with operator VIP teams.
- Plan coordinate and execute VIP player events (online and offline) including tournaments promotions hospitality and experiential activations.
- Coordinate logistics timelines and internal stakeholders to ensure smooth delivery of VIP initiatives.
- Execute post-event follow-ups feedback collection and performance reviews.
- Support VIP-focused new game launches and promotional campaigns.
- Prepare and conduct training/demo sessions on content releases new tools and features.
- Work with commercial marketing and product teams to ensure VIP managers are informed of upcoming releases key features and positioning.
- Assist in tailoring VIP messaging and activities to align with high-value player preferences.
- Track and report on performance of VIP initiatives including engagement revenue impact and qualitative partner feedback.
- Prepare summaries reports and insights to support commercial decision-making.
- Maintain accurate records of VIP activities contacts and outcomes.
- Ensure alignment between VIP activities and broader commercial and brand objectives.
- Support continuous improvement of VIP engagement processes and best practices.
Qualifications :
- Minimum 2 years of experience in a commercial coordination marketing events or client-facing role (gaming entertainment or hospitality experience is a plus).
- Demonstrated strong communication and relationship-building skills with a customer-oriented and business mindset.
- High attention to detail and strong organizational skills.
- Commercial awareness and interest in revenue-driven initiatives.
- Ability to manage multiple tasks and stakeholders simultaneously.
- Ability to clearly communicate with business stakeholders advise and apply best practices and set a strategy for developing business needs.
- Experience in online gaming iGaming or digital entertainment
- Exposure to VIP loyalty CRM or player engagement initiatives
- Event coordination or campaign support experience
- Comfort working with data reports and performance metrics
Additional Information :
Benefits:
- Annual Base Salary ($80k-100k depending on experience)
- 401k Employer Match
- Personal Time-Off
- Technique Training & Career Growth Opportunities
- Employee Referral Program
- Nationwide Employee Discount Program
- Centrally located modern studio environment with break room & refreshments
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Evolution is the worlds leading provider of video-streamed Live Casino solutions, delivering world-class, as real as it gets live dealer gaming to our licensees, which include many of the worlds best-known gaming brands. We broadcast 24/7/365 in more than 15 languages from our br ... View more
