Service BDC
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Job Location:
Chehalis, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Theres plenty of room to grow atI-5 Cars! If you have interest in working in a fast-paced high-reward industry; youve come to the right place.I-5 Carsis looking to add an Automotive Service BDC to our team. The AutomotiveBDC Representative plays a key role in the success of the dealership by effectively managing customer inquiries and appointments. They will be responsible for handling inbound and outbound calls emails and online leads to schedule appointments follow up with customers and ensure customer satisfaction. This position requires excellent communication skills attention to detail and a strong customer service focus.
Benefits/Perks
- Healthcare- medical dental vision HSA life insurance
- 401K with employer match
- Employee discounts on parts sales and service
- 100% employer paid tuition and books through Strayer University for employees and their families!
- Full-time position Tuesday-Saturday 11:00am-close
- Hourly pay $19.00/ hour plus monthly performance bonus
- 2 weeks paid vacation after 1 year paid sick time and 7 paid holidays
Responsibilities:
- Make outbound calls to follow up on service appointments and/or schedule new appointments
- Call customers to review service schedule products and programs
- Answer overflow incoming calls and direct to appropriate staff answering questions and taking messages as needed
- Make outbound calls to customers from call lists provided
- Greeting and welcome customers in a friendly and professional manner
- Coordinate appointments and answer inquiries about automotive service department.
- Provide effective and courteous service to all visitors and existing employees
- Other duties and tasks as assigned by management
Requirements:
- Excellent communication skills both verbal and written
Strong interpersonal skills and customer service orientation
Ability to work in a fast-paced environment and multitask effectively
Occasionally be able to lift 30-40 pound file boxes
Proficiency inCRM systems and Microsoft Office Suite
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
There's plenty of room to grow at I-5 Cars! If you have an interest in working in a fast-paced, high-reward industry; you've come to the right place. At I-5 Car...
