Service Now PM

Sunnyvale, CA - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: Service Now PM

Location: Sunnyvale CA (Onsite)

Type: FTC

Job Summary

For this role we are looking for passionate SAP Service Now Project Managers with excellent technical and communication skills managing Engineering projects.

Responsibilities / Experience

Managed end-to-end delivery of multiple AI and enterprise software programs (Workday FST Phoenix AI) under the University PMO framework coordinating 6 cross-functional teams across engineering QA and business units.
Collaborated with technical leads to refine business requirements into system design and validation for Java microservices ensuring seamless migration and 30% reduction in functional defects.
Established Jira and Confluence KPI tracking for bug closure velocity and sprint health achieving 25% improvement in on-time resolution and better transparency across releases.
Introduced structured change management and risk control processes using risk logs and technical debt registers reducing scope creep by 20% and accelerating ticket closure by 15%.
Used Agile/hybrid best practices daily standups biweekly sprint retrospectives and backlog grooming driving on time sprint completion rate and continuous improvement across delivery cycles.

Qualifications/Required Skills:

10-12 years of strong hands-on project management experience with 4 years managing SAP projects.
Program Leadership: Agile Waterfall Scrum Delivery
Roadmapping Stakeholder Reporting KPI/OKR Tracking
Change Management Risk Mitigation Cross-Functional Coordination
Tools: Jenkins Asana Git Jira Confluence ServiceNow Smartsheet MS Project Postman Tableau

Behavioral Skills:

Excellent Communication skills and collaboration skills
Ability to propose and implement improvements in the system
Ability to work with cross-functional stakeholders

Evaluation Category	Key Skills/Tools
Program Portfolio & Delivery Management	Experience leading multiple enterprise initiatives (AI Workday platform modernization) Jira Portfolio MS Project Smartsheet Asana Tableau
Program & Delivery Management	MS Project Smartsheet Asana
SAP & ServiceNow Functional Understanding	SAP lifecycle knowledge ServiceNow ITSM workflows enterprise integrations
Agile / Hybrid Delivery Leadership	Jira Confluence
DevOps & Release Coordination	Engineering collaboration CI/CD awareness release planning and validation
Stakeholder Communication & Executive Reporting	Tableau Jira Dashboards Risk logs C

Role: Service Now PM Location: Sunnyvale CA (Onsite) Type: FTC Job Summary For this role we are looking for passionate SAP Service Now Project Managers with excellent technical and communication skills managing Engineering projects. Responsibilities / Experience Managed end-to-end deli...