Front Office Manager
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Job Location:
Danville, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
HOW YOU WILL CREATE THE EXTRAORDINARY
Overseeing hotel front desk bell and valet areas; providing necessary support as needed
Monitoring labor costs and scheduling to align with occupancy and budget targets
Managing and monitoring room inventory overbooking strategy and yield management in partnership with Revenue Management
Partnering with marketing and casino operations to drive player reinvestment and hotel utilization
Leading guest service recovery efforts for escalated hotel complaints
Reviewing and analyzing daily reports occupancy forecasts and front office productivity
Communicating pertinent information to leadership team and staff
Coordinating group and event arrivals with Sales & Convention Services
Control of front of the house areas to ensure clean and welcoming feel
Ensuring timely and accurate customer service
Training and supporting staff
Handling internal and external guest concerns and specific guest requests
Monitoring inventory and ordering office supplies as needed
Organizing office budget
Managing records of office expenses and costs
Overseeing the compliance with companys policies and security requirements
WHAT YOU WILL NEED
Luxury Hotel Management experience of at least 3-5 years
Experience leading teams to achieve high levels of guest satisfaction
Thorough knowledge of LMS strongly preferred
Experience with office machines (such as fax machines and printers)
Practical knowledge of MS Office particularly Excel and Word and proficiency in English (oral and written)
Strong communication and interpersonal skills
Good organizational multitasking and problem-solving skills
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
- Flexible to work various shifts weekends and holidays
- High school or GED required; some College preferred.
ADDITIONAL REQUIREMENTS
May be subject to smoking environment and moderate noise.
Fast paced high volume environment involving constant
Must be able to stoop reach and bend as necessary including standing or walking for long periods of time.
Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.
Required Experience:
IC
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
Caesars Entertainment invites you to indulge in elegance. Hotels, upscale casinos, breathtaking shows, and gourmet dining – where entertainment reaches new heights!
