Customer Service – Polish + English

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Position: Customer Service Polish English
Location: Lisbon Portugal On-Site
Start Date: 30 April 2026

Working Hours:

Monday to Sunday: 08:00 17:00 or 09:00 18:00 (rotative shifts)
Days Off: 2 rotational days
Later schedule (TBC by client): 24/7 rotational shifts

About the Role:
Join an international team as Customer Service Specialist and support Polish-speaking customers in a fast-growing international e-commerce environment. You will ensure high-quality service while handling customer queries managing peaks during promotions and delivering a positive customer experience.

Responsibilities:

Possess and maintain knowledge of leading e-commerce products and services.
Provide excellent customer service with empathy and rational decision-making.
Handle verbal and written customer communications professionally.
Cope effectively with high contact volumes during promotion seasons.

Requirements:

Fluency in Polish and English (both spoken and written)
Strong understanding of e-commerce principles
Excellent customer service skills and communication abilities
Empathetic rational and able to work under pressure

Compensation & Benefits:

Salary: 920/month 14 months
Performance Bonus: 45/month 11 months
Meal Allowance: 7.63/day
Welcome Bonus: Paid monthly over the first year (1/12 per month)
Health Insurance: Available from day 1 (employee contribution required free after 6 months)
Permanent contract after trial period

Apply now to join a multicultural team in Lisbon and grow your career in an international e-commerce environment!

Position: Customer Service Polish English Location: Lisbon Portugal On-Site Start Date: 30 April 2026 Working Hours: Monday to Sunday: 08:00 17:00 or 09:00 18:00 (rotative shifts) Days Off: 2 rotational days Later schedule (TBC by client): 24/7 rotational shifts About the Role: Jo...