Trading Platform Support Engineer

Hong Kong - Hong Kong

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About the Role

Our client is a leading fintech platform in the wealth management industry connecting private banks and financial institutions to price place orders and access issuers of structured products.

They are looking for a Client Support Engineer to join their Hong Kong team. This role will serve as a key L1/L2 support contact for external clients ensuring the stability and reliability of the platform while collaborating closely with internal product and engineering teams.

Key Responsibilities

Client Support & Issue Resolution: Act as the first point of contact for external clients and take full ownership of support tickets from investigation through to resolution.
System Monitoring: Perform daily system checks and monitor platform health to ensure stability prior to market hours.
Incident Management: Identify troubleshoot and escalate technical issues while working with internal teams to restore services quickly.
Cross-Team Collaboration: Work closely with product engineering and operations teams to ensure smooth platform operations.
Continuous Improvement: Contribute to enhancements in monitoring tools log collection systems and internal documentation using the Atlassian suite.

Requirements

Experience: 36 years of experience in IT support application support or financial services technology.
Client-Facing Skills: Strong communication skills with the ability to manage client interactions professionally.
Technical Skills:
- Solid SQL skills for database queries and troubleshooting
- Basic Linux command-line knowledge
Nice-to-Have:
- Python scripting
- Familiarity with FIX connectivity
- Experience with log monitoring tools (e.g. Kibana Splunk)
Strong analytical and problem-solving abilities with attention to detail

About the Role Our client is a leading fintech platform in the wealth management industry connecting private banks and financial institutions to price place orders and access issuers of structured products. They are looking for a Client Support Engineer to join their Hong Kong team. This role will s...