Application Support FinTech

Hong Kong - Hong Kong

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview
We are seeking an experienced Application Support Engineer to be the primary point of contact for external counterparties and ensure reliable platform operation. The role combines client-facing support proactive system monitoring incident management and contribution to platform improvements.

Core Responsibilities

Client Triage & Resolution: Act as the first point of contact for external counterparties. Own support tickets end-to-end driving timely investigation communication and resolution.
System Monitoring: Perform daily pre-market checks to confirm application stability and availability. Continuously monitor platform health and respond to alerts.
Incident Management: Rapidly identify troubleshoot and escalate incidents. Coordinate with Contineos product and engineering teams to restore services and minimize business impact.
Documentation & Continuous Improvement: Maintain and enhance runbooks playbooks and platform documentation using the Atlassian suite. Help improve log collection alerting and monitoring processes.
Collaboration: Work closely with product engineering and operations teams to surface recurring issues propose remediation and support deployments or configuration changes when required.

Qualifications & Requirements

Experience: 36 years in IT application support or Financial Services support roles.
Client-Facing Skills: Demonstrated experience managing external client relationships with professionalism. Excellent verbal and written communication skills in English are required.
Technical Skills (Essential):
- Proficiency in SQL for querying databases and investigating logs.
- Comfortable with basic Linux command-line operations and troubleshooting.
Nice-to-Have (Bonus) Skills:
- Experience with Python scripting
- Familiarity with FIX connectivity
- Experience with log collection/search tools such as Kibana or Splunk
Problem Solving: Strong analytical and diagnostic skills with a methodical approach to root-cause analysis. Ability to build trust with clients and internal stakeholders.

Overview We are seeking an experienced Application Support Engineer to be the primary point of contact for external counterparties and ensure reliable platform operation. The role combines client-facing support proactive system monitoring incident management and contribution to platform improvements...

Core Responsibilities

Client Triage & Resolution: Act as the first point of contact for external counterparties. Own support tickets end-to-end driving timely investigation communication and resolution.
System Monitoring: Perform daily pre-market checks to confirm application stability and availability. Continuously monitor platform health and respond to alerts.
Incident Management: Rapidly identify troubleshoot and escalate incidents. Coordinate with Contineos product and engineering teams to restore services and minimize business impact.
Documentation & Continuous Improvement: Maintain and enhance runbooks playbooks and platform documentation using the Atlassian suite. Help improve log collection alerting and monitoring processes.
Collaboration: Work closely with product engineering and operations teams to surface recurring issues propose remediation and support deployments or configuration changes when required.

Qualifications & Requirements

Experience: 36 years in IT application support or Financial Services support roles.
Client-Facing Skills: Demonstrated experience managing external client relationships with professionalism. Excellent verbal and written communication skills in English are required.
Technical Skills (Essential):
- Proficiency in SQL for querying databases and investigating logs.
- Comfortable with basic Linux command-line operations and troubleshooting.
Nice-to-Have (Bonus) Skills:
- Experience with Python scripting
- Familiarity with FIX connectivity
- Experience with log collection/search tools such as Kibana or Splunk
Problem Solving: Strong analytical and diagnostic skills with a methodical approach to root-cause analysis. Ability to build trust with clients and internal stakeholders.