CRM & IT Manager

HR POD - Hiring Talent Globally

Job Location:

Lahore - Pakistan

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Requirements:

Bachelors degree in Information Technology Business Administration or a related field.
Proven experience managing a team in CRM operations IT support or a service-based environment.
Strong knowledge of CRM systems shift planning and operational management.
Hands-on experience in IT support and technical problem-solving.
Fluency in English (both written and spoken).
Excellent leadership interpersonal and communication skills.
Strong organizational planning and problem-solving abilities.
Should be comfortable managing shifts and schedules of the CRM & IT team ensuring operational coverage while supporting team wellbeing.
Ability to thrive in a fast-paced service-oriented company and manage multiple priorities effectively.

Responsibilities:

Lead mentor and manage the CRM & IT Specialist team ensuring high performance and professional development.
Oversee CRM rostering staff schedules and shift management for the CRM & IT team.
Monitor and optimize daily operations to ensure smooth workflow and system reliability.
Coordinate with other departments to ensure operational needs are met efficiently.
Ensure accurate data management and reporting within CRM systems.
Support and guide the team in troubleshooting IT and system-related issues.
Implement process improvements to enhance efficiency service quality and team productivity.
Conduct regular team meetings performance reviews and provide constructive feedback.
Maintain clear and effective communication with management regarding operational updates challenges and solutions.

Requirements:Bachelors degree in Information Technology Business Administration or a related field.Proven experience managing a team in CRM operations IT support or a service-based environment.Strong knowledge of CRM systems shift planning and operational management.Hands-on experience in IT support...