Italian-speaking Customer Service Agent
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Overview
We are seeking an Italian-speaking Customer Service Agent to join a customer support team in a dynamic international environment. This is an on-site role based in Piraeus Athens Greece where you will assist customers with shipment inquiries delivery updates and service-related questions.
The role requires strong communication skills and a customer-focused approach to ensure efficient and professional service across all interactions.
Key Responsibilities
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Respond to customer inquiries via phone and digital channels.
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Assist customers with shipment tracking and delivery information.
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Handle billing inquiries and payment-related questions.
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Process claims and service requests according to internal procedures.
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Provide support for system-related inquiries and account setup.
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Resolve complaints and ensure a positive customer experience.
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Escalate complex issues to relevant teams when required.
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Maintain accurate documentation of customer interactions.
Requirements
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Native or C1 level Italian language proficiency.
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B2 level English proficiency.
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Strong verbal and written communication skills.
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Solid computer literacy and ability to navigate multiple systems.
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Typing speed of 25 WPM with at least 85% accuracy.
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Ability to multitask and work in a fast-paced environment.
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Previous customer support experience is an advantage.
Key Skills
- Corporate
- Lighting
- Marketing & Advertising
- Back Office
