Support Engineer, Payments Services, Amazon Business Payments & Lending (ABPL)

Amazon Payments supports multiple payment options and processes millions of transactions every day across numerous countries and payment methods. Over 100 million customers and merchants send tens of billions of dollars moving at light-speed through our systems annually and use our products on and off Amazon.
We build systems that provide various payments features and process payments at an unprecedented scale with accuracy speed and mission-critical availability. We innovate to improve customer experience across the globe with support for currency choice pay using installments pay with reward points in-store payments pay on delivery credit and debit payments seller disbursements gift cards and many new exciting and challenging ideas are in the works.
If you are excited about the opportunity to learn and work on large scale distributed systems enjoy trouble shooting and solving complex problems consider the opportunities at the Bangalore center. Come challenge yourself in our team-oriented atmosphere and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce product and services platform.

Key job responsibilities
Primary responsibilities include troubleshooting diagnosing and fixing production software issues developing tools automation and monitoring solutions performing software maintenance and configuration implementing the fix for internally developed code (JAVA and Ruby with Rails) updating tracking and resolving technical challenges and improving operational excellence and readiness of the systems.

Some of the key job functions

Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services

Work on operations and maintenance driven coding projects primarily in Ruby Rails Java Python or shell scriptsAWS web technologies projects.

Software deployment support in staging and production environments

Develop GenAI tools to aid operations and maintenance

System and Support status reporting

Ownership of one or more Digital products or components

Customer notification and workflow coordination and follow-up to maintain service level agreements

Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

Key job responsibilities
- Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services

- Work on operations and maintenance driven coding projects primarily in Ruby Rails Java ReactJS Python or shell scriptsAWS web technologies projects
- SAS Shepherd PE Risks Mitigation
- Weblab Removal Code changes
- CCI Initiatives Migration Projects
- Backfill Tasks Automation of Manual Work
- GenAI adoption and implementation

- Software deployment support in staging and production environments

- Develop GenAI tools to aid operations and maintenance

- System and Support status reporting

- Ownership of one or more Digital products or components

- Customer notification and workflow coordination and follow-up to maintain service level agreements

- Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

About the team
ABPL Support Engineering Team manages three different charters such as Amazon Business Payments Invoicing and Lending Charters.

- 3 years of software development or 3 years of technical support experience
- Bachelors degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages
- Experience documenting technical customer issues

- Experience programming with at least one modern language such as Java C or C# including object-oriented design
- Experience with SQL databases (querying and analyzing)
- Experience in Unix
- Knowledge of about AWS integration and usage

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.