Enterprise Java Support Engineer | Incident Management, Troubleshooting, System Optimization, Support Automation
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
Synechron is seeking a dedicated and experienced Java Prod Support Engineer to ensure the stability availability and performance of enterprise applications in production this role you will collaborate with development and operations teams to troubleshoot resolve issues and enhance system reliability. Your technical expertise will support continuous operations drive incident resolution and improve support processes to ensure high levels of system resilience and business continuity.
Software Requirements
Required: Java (version 8) Spring Framework Hibernate SQL (MySQL Oracle SQL Server) Java IDEs (Eclipse IntelliJ IDEA NetBeans) monitoring and alerting tools (Splunk Nagios AppDynamics) scripting languages (Shell Python Perl) ticketing and incident management tools (ServiceNow Jira)
Preferred: Cloud platforms (AWS Azure) automation scripting advanced monitoring and logging tools configuration management tools (Ansible Terraform)
Experience level: 5-7 years of supporting enterprise applications in a production environment
Overall Responsibilities
Monitor and support production applications to ensure high availability performance and security
Troubleshoot and diagnose complex technical issues performing root cause analysis to identify underlying problems
Manage incident logs coordinate resolution efforts and communicate updates effectively to stakeholders
Support deployment and patching activities; validate system stability post-deployment
Collaborate with development teams to analyze troubleshoot and resolve bugs and outages
Optimize system configurations database performance and application workflows to enhance efficiency
Maintain and update support documentation runbooks and operational procedures
Participate in on-call rotations and provide support during off-hours as required
Identify areas for process improvements automation opportunities and capacity planning
Ensure compliance with organizational policies data security and regulatory standards
Technical Skills (By Category)
Programming Languages:
Essential: Java (version 8) Shell scripting Python (preferred)
Preferred: Perl or other scripting languages for automation
Databases/Data Management:
MySQL Oracle SQL Server; experience with query tuning and performance optimization
Cloud Technologies:
Basic knowledge of AWS or Azure cloud services supporting DevOps or deployment activities (preferred)
Frameworks and Libraries:
Spring Framework Hibernate Java EE components logging frameworks (Log4j SLF4J)
Development Tools & Methodologies:
Eclipse IntelliJ IDEA NetBeans Jenkins CI/CD pipelines ITSM tools Agile/Scrum practices
Security & Protocols:
Data encryption access control mechanisms secure coding practices SSL/TLS protocols
Experience Requirements
5 years of experience supporting enterprise applications in a production environment
Proven expertise in troubleshooting and resolving high-impact incidents and outages
Experience with application monitoring incident management and system performance tuning
Familiarity with databases scripting and automation tools
Industry experience in finance banking or large enterprise IT environments is preferred; equivalent experience in other sectors is acceptable
Day-to-Day Activities
Monitor system health performance and incident logs to proactively detect issues
Troubleshoot and resolve system outages application errors and database problems
Collaborate with development and operations teams to implement fixes patches and configuration changes
Support deployment processes validate system stability post-release and conduct post-incident reviews
Document troubleshooting procedures escalation processes and operational best practices
Participate in incident management on-call support and regular system audits
Identify opportunities for automation process improvements and capacity planning
Communicate effectively with technical teams and stakeholders regarding issue status and resolution timelines
Qualifications
Bachelors degree in Computer Science Information Technology or related field
5 years of hands-on experience supporting enterprise systems in production environments
Certifications in ITIL cloud services or enterprise support tools are a plus
Strong analytical troubleshooting and communication skills
Ability to manage multiple tasks efficiently and work under pressure
Professional Competencies
Critical thinking and analytical problem-solving to diagnose and resolve complex issues
Effective communication skills for cross-team collaboration and stakeholder engagement
Ownership of support responsibilities driving incident resolution and process improvements
Adaptability to evolving technologies environments and business needs
Strong organizational skills to prioritize tasks and minimize system downtime
Customer-focused approach with a commitment to operational excellence
SYNECHRONS DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.
All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.
Required Experience:
IC
Key Skills
About Company
Chez Synechron, nous croyons en la puissance du numérique pour transformer les entreprises en mieux. Notre cabinet de conseil mondial combine la créativité et la technologie innovante pour offrir des solutions numériques de premier plan. Les technologies progressistes et les stratégie ... View more
