Manager Trade promotions (French)

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Manager Trade promotions

Responsibilities
Develop team that answer supplier queries around Contract Load and Chargebacks
Ensure Phone Calls are answered on time
Analyze types of queries received and share trends
Coordinate supplier contracts through the 9.1 contract system based on supplier documentation (including loading customer to GPO base contracts and tiered contracts as supported by supplier documentation).
Request supporting contract documentation from suppliers though correspondence and relay eligibility issues to AM to help resolve
Help in crafting training needs for the Contract Load and Chargebacks teams
Work with Contract Load and Chargebacks processing Ops Leads to resolve queries
Research supplier issues to resolve validity and provide appropriate support
Handle supplier communication and with focus on speed to answer
Find opportunities and recommend solutions for process and automation improvements.
Work exception reports daily and utilize reporting to identify possible quality issues.
Proactively work with suppliers to ensure compliance with agreements specifically the timeliness and completeness of information. Responsible for the customer concern of compliance issues.
Ensure that service level expectations are met or exceeded.
Utilize systems and software to perform sophisticated research assignments.
Qualifications
Minimum qualifications
Any Graduate
Ability to work on multiple ERP master data and workflow solutions
Excellent English language skills (verbal and written)
Experience in Customer Service
Should be expert in French
Preferred qualifications
Related business experience in Financial Services Accounting Financial or Wholesale Drug industry.
Experience should involve contract administration reconciliations supervising customer compliance problem solving research and analysis.
Demonstrated ability to identify gaps in business operations and offer potential solutions. Proven track record in successfully maintaining key accounts as well as research and analysis capabilities
Exposure to ERPs like JD Edwards and SAP 7.4
Six Sigma Certification

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.