Business Analyst, Operations

Role Responsibilities

Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated allowing each of us to thrive Then its time to join Western Union as a Business Analyst Operations.

The Business Analyst contributes to the effectiveness of operations by combining their expertise in procedures and concepts of their own operational responsibilities with an understanding of how those responsibilities integrate with the broader goals of the business unit and key responsibilities would include:

• Lead and coordinate projects including research analysis documentation design/develop testing training status reporting implementation and post-rollout review/audit.

• Build strong working relationships with teams across the globe and cross functional business partners and work closely with them to gather analyze clarify and document business requirements and translate them to system requirements.

• Assist stakeholders in evaluating the impact of new opportunities and estimating the effort required to implement the solutions to support them to help respective functions understand change implementation process facilitate problemsolving sessions.

• Collaborate with Product IT and functional leaders to align on requirements and facilitating design discussions. Youll need to recognize problem areas analyze solutions perform time studies as needed using sampling methods and tools to capture times.

• Act as a liaison between business operations support departments such as Product Customer Experience Operations Compliance and Security and developers.

• Develop and maintain reports dashboards and scorecards to track key performance metrics from multiple data sources.

Role Requirements

• Project management experience/knowledge with ability to drive projects to successful completion preferred.

• Bachelors degree required.

• Demonstrated experience delivering well-documented data requirements translating business requirements into technical requirements and working with relational database concepts including writing moderately complex queries for ad hocanalysis (3 years).

• Minimum 2 years in complex retail/consumer financial services/payment services organizations with multiple financial products know your customer (KYC) or a regulatory agency or law firm involving payment services compliance issues relating to anti-money laundering Bank Secrecy Act and related laws and regulations is preferred.

• Strong interpersonal analytical problem-solving influencing prioritization decision making and conflict resolution skills.

• Ability to interact and communicate effectively orally & in writing with all levels of management.

• Knowledge of MS Project MS Excel MS Word MS Access SQL Business Objects Visual Basic and Visio Drawing tool along with general familiarity with visual analytic software such as Tableau.

• Previous experience with Scaled Agile Framework as product owner/manager using tools like Jira Jira Align preferred.

Work Shift

HYBRID -Western Union values in-person collaboration problem solving and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

You will also have access to short-term incentives multiple health insurance options accident and life
insurance and access to best-in-class development platforms to name a few. Please see the benefits below specific to your country. If applicable additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid sick leave and vacation leave

• HMO coverage with dependents from day 1 of employment subject to insurers review

• Hybrid working arrangement

For residents of Colorado California Connecticut Delaware Minnesota and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age date of birth or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Other Details

As part of the application process all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions you may reach out to.

We are passionate about honoring our employees identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race color national origin religion political affiliation sex (including pregnancy) sexual orientation gender identity age disability marital status or veteran status. The company will provide accommodation to applicants including those with disabilities during the recruitment process following applicable laws.