Technology Services Office Assistant 2627

Lookout Mountain, TN - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

THIS POSITION IS FOR UPPERCLASSMEN ONLY. FRESHMEN ARE NOT ELIGIBLE TO APPLY FOR DEPARTMENT POSITIONS.

Expected hours of work per week: 8-12

Work Location & Hours: Mills Hall 110 or 111/ 8am - 4:30pm Monday - Friday

Some hours may be offered on Saturday if assisting with special projects.

Work is to be done in Mills 110 or 111 unless otherwise directed.

Qualifications for Position:

Proficiency with Windows environments including Microsoft Word Excel and Access. Basic knowledge of Googles Workspace for Education (Mail Calendar Contacts Drive Sheets Docs and Slides)
Very strong problem-solving/troubleshooting skills are a must
Ability to work independently without close supervision
Able to sit for long periods of time
High motivation to provide excellence in customer support
Advanced knowledge of Microsoft Word and Excel preferred.

Expected Duties and Responsibilities:

Complete departmental clerical duties (i.e. typing filing mail etc.).
Assist with ordering receiving and inventory management of computers and related technical parts and supplies.
Assist with reports related to support tickets needing escalation support request closures and satisfaction surveys.
Assist with reports related to the application of computer upgrades/patches.
Proofread existing end-user documentation and departmental reports.
Fulfill such other duties as assigned by the Chief Information Officer.

Resume skills development (NACE Competencies required by employers) to be developed

Career & Self-Development including assuming duties or positions that will help one progress professionally in a technical support field
Communication in the form of carefully listening to instructions and asking questions when

needed for clarification

Critical Thinking in the form of multi-tasking well in a fast-paced environment.
Global Literacy displayed by working with students faculty and staff that have various points of view that may differ from your own
Leadership through serving as a role model to others by approaching tasks with confidence and a positive attitude
Professionalism by showing attention to detail resulting in few if any errors in the work completed. This includes being on time for your scheduled shifts and use of the timeclocks.
Teamwork including being accountable for individual and team responsibilities and deliverables
Technology by quickly adapting to new or unfamiliar technologies and asking questions when you are unclear on an application

Work Habits (with the alignment of Core Values)

The College asks from its staff members the following fundamental work habits:

Do good work. (Service Diligence Faithfulness)
Take ownership of your job. (Selflessness Diligence Resourcefulness Enterprising Creative)
Be punctual. (Service Diligence Integrity Faithfulness)
Dress professionally and appropriately for your job. (Humility)
Make suggestions when appropriate. (Resourcefulness Enterprising and Creative)
Communicate openly and honestly. Seek to resolve differences in accordance with the scriptural patterns summarized in the Staff Manual policy on Fair Treatment as well as the Grievance and Appeals Procedure. (Integrity Faithfulness)
Attend chapel services at least once per week on average. (Integrity Faithfulness)

Work Environment

This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Sitting: Remaining in the seated position
Lifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs.
Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately loudly or quickly.

Required Experience:

Junior IC

THIS POSITION IS FOR UPPERCLASSMEN ONLY. FRESHMEN ARE NOT ELIGIBLE TO APPLY FOR DEPARTMENT POSITIONS.Expected hours of work per week: 8-12Work Location & Hours: Mills Hall 110 or 111/ 8am - 4:30pm Monday - FridaySome hours may be offered on Saturday if assisting with special projects.Work is to be d...