Accounts Receivable Lead Coordinator
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Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Join a High-Performance Culture That Drives Innovation and Excellence
AtVertiv we dont just hire talentwecultivate leaderswhodriveinnovation andengageteams to push the limits of whats possible. As a global leader incritical digital infrastructure we are scaling up to meet the demands ofAI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.
Why Vertiv
- High-Performance Culture:We empower you tothink big execute with excellence and deliver impact. Ourperformance-driven mindsetrewards those who challenge the status quo and drive meaningful change. Over50 CEO Awardsare given annually to recognize top talent moving the needle forward.
- Leadership Without Limits:Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leadersengage and drivewithcollaboration innovation and customer-centric thinking setting the foundation for anaction-focused culture.
- Limitless Growth & Learning:We believe in continuous development. Whether throughrotational programs or high-impact projects youll have the opportunity toexpand your expertise and grow your career.
- A Place for Everyone:Our commitment toinclusionensures that all employees unique strengths and perspectives are valued.Your voice matters your growth is prioritized and your success is celebrated.
Brief Job Summary:
Manage the daily operations of assigned team and assist Supervisors and/or Operations Manager in improving team productivity and efficiency by influencing motivating and guiding direct reports to their optimum DSO and Cash Collection goals are met/achieved by the department.
Job Responsibilities:
Staff Management and Development
- Evaluates individual performance and conducts performance discussions to keep everyone on track
- Performs regular coaching to enhance the performance of staff and encourage participation in decision making.
- Adheres to the regularization performance appraisal semi-annual performance review rewards and recognition and other people related policies and guidelines
- Determines employees capabilities and improvement areas
- Identifies functional /behavioral training & development needs of employees to support team goals and objectives
- Completes individual development plans of employees based on the company guidelines and implements agreed training/ development activities
- Monitors effectiveness of the development plan and supports employees in the application of learning to the job
- Plans organizes and coordinates team activities to enhance team camaraderie employee engagement
- Monitors adherence to the ethics and code of conduct and implements disciplinary action in compliance with the requirement for due process
Operations Management & Functional Expertise
- Handling/collecting transactional accounts
- Handle escalated accounts when there are issues or disputes that requires further investigation and collaboration with other department
- Prepare account reconciliation (when needed).
- Ability to suggest Credit Hold
- Forecast monthly collection
- Ability to do Credit Risk analysis and give recommendations
- Cross train with other functions
Internal Communication
- Understands and seeks critical information and data needed by the team
- Communicates policies programs and decisions that affect employees
- Uses effective communication tools like flow charts process flows diagrams etc. to effectively communicate products processes business and team performance and others
- Conducts team meetings to address issues and concerns escalations improve processes and others
- Collaborates and networks with other leads to complete assigned projects and programs
- Keeps management informed and updated on matters affecting their team morale and performance
OKR 4: Customer Management
- Generates reports based on team deliverables and present to management and counterparts
- Escalates specific issues and provides recommendation to customers to address them
- Assists direct reports in resolution of escalations on the area of specific support
- Identifies problems analyzes trends and implements corrective and preventive actions using quality tools
- Schedules coordinates and facilitates customer communication.
- Works closely with counterparts/POCs to identify and address loopholes and process gaps.
- Support projects related to quality and process improvement and handles tasks to support the objectives of the management
- Participates in business conference calls
Job Requirements:
- Bachelors Degree of any 4-year course
- 5-year experience with Vertiv Customer service environment or 3-year or more experience in Accounts Receivable
- Knowledgeable in the use of CPQ Oracle Partnerweb Getpaid and other Collection and Order Mgt-related tools
- Internal business Tools essential in investigating of issues
- Knowledgeable in the Order to Cash Cycle Process
- Process knowledge and expertise
- Customer Focus
- Action and Goal Oriented
- High Attention to Detail
- Ability to coach and mentor direct reports towards achieving personal and common goal
- Highly Organized with ability to multi-task
- Excellent Interpersonal Relations and Teamwork
- Highly motivated and influencing
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: . . Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Think Big and Execute
- Act With Urgency
- Own It
- Drive Continuous Improvement
- Promote Transparent and Open Communication
- Learn and Seek Out Development
- Foster a Customer-First Mindset
- Lead by Example
Required Experience:
IC
Key Skills
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
