Support Engineer Trainee

About the Role

Provides basic technical and functional support and assistance to users in order to restore services and ensure the smooth operation of digital solutions. This includes responding to user inquiries troubleshooting technical and functional issues and applying workarounds to restore service. They also assist in fixing data in databases and validating solutions before deployment to production. The Support Engineer operates under supervision and follows established processes and guidelines to resolve incidents and fulfill service requests. He/she monitors and supervises the production status with user-centric mindset and proactivity.

Key Responsibilities

• Provide technical support and troubleshooting for global users across various time zones.

• Collaborate with cross-functional teams on issue resolution system improvements and project initiatives.

• Analyze problems using strong logical and analytical skills.

• Work on assigned tasks involving programming SQL system monitoring or automation.

• Maintain documentation follow standard procedures and ensure timely updates to stakeholders.

• Participate in shift-based work schedules to support business needs.

Required Qualifications

• Recent graduate with a Bachelors degree in Computer Science . IT or equivalent.

• Strong understanding of programming fundamentals with hands-on experience in at least one programming language:
  C C Java Python or similar.

• Good exposure to SQL including queries joins functions and basic database concepts.

• Excellent communication skillsboth verbal and written.

• Strong logical thinking problem-solving abilities and attention to detail.

• Willingness to work in rotational shifts to support global operations.

Preferred / Added Advantage

• Experience working in Linux or basic understanding of Linux commands.

• Prior exposure to crossfunctional or global team environments (internships academic projects etc.).

What We Offer

• Opportunity to learn and grow in a global technology environment.

• Training and mentorship from industry experts.

• Exposure to real-world technical systems and enterprise tools.

• A collaborative and inclusive culture that supports career development.