Governance & Communications Lead

About WebBeds

Launched in 2013 WebBeds is a global marketplace for the travel trade providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers aggregates and merchandises that content in the WebBeds platform then distributes it to its global network of travel trade buyers who sell to the travelling public.

Hotels and other suppliers - global and regional hotel chains independent hotels apartments resorts attractions transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution and leverage WebBeds enhanced analytics to inform inventory optimisation choices saving costs and increasing revenue.

Travel buyers - online travel agencies retail travel agents corporate travel managers tour operators wholesalers tourism boards super apps DMCs group providers airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity or they can search shop and book online through one of WebBeds trade only booking sites.

WebBeds operates globally through four geographic regions Europe Asia Pacific MEA (Middle East and Africa) and Americas - with over 1900 travel professionals working in 120 cities across 50 countries worldwide.

Find out more about the WebBeds business at

WebBeds is a travel brand of the Web Travel Group (ASX: WEB).

The Governance & Communications Lead drives disciplined operational governance and change effective internal communication and strong organizational engagement across WebBeds Operations functions.

The role safeguards the integrity of decisionmaking processes strengthens transparency orchestrates structured communication channels and drives high-quality employee engagement initiatives in partnership with HR.

This role will translate what were doing into what everyone understands and acts on reinforcing Operations readiness alignment and consistency enabling better performance clarity and connectivity across all sites and teams.

In this role you will:

• Support and maintain Operations governance framework with enhanced onsite visibility leveraging proximity to the largest Operations population (500 staff) to strengthen cadence clarity and realtime crossfunctional alignment.
• Facilitate decisionflow processes with faster validation cycles ensuring documentation tracking and followthrough benefit from direct access to the primary execution hub and broader employee base.
• Manage all Operations communication channels assets and events from the site with highest activity improving accuracy relevance and feedback loops due to direct engagement with the core audience.
• Drive change communication packs for operational enhancements/changes ensuring consistent cascading and adoption across sites
• Support organization of communication events (townhalls awareness weeks campaigns recognition activities) taking insights from our main Operations location that hosts the highest volume of engagement initiatives ensuring tighter coordination budget management and seamless execution.
• Actively support content creation and information gathering with improved quality inputs benefitting from continuous onsite insights faster perception of awareness gaps and close collaboration with local content design/media support.
• Monitor responsiveness and impact of communication and engagement initiatives with strong voice of site insights reporting effectiveness metrics and action plans fort impact improvement.
• Articulate and coordinate staff engagement activities across sites and teams ensuring consistent execution and alignment with Ops culture and values.
• Become HR preferred partner for the Operations Awards framework. Co-develop maintain and continuously improve recognition initiatives.
• Promote a culture of transparency recognition and connectedness across Operations strengthened by the enhanced synergies achieved through co-location with the Site Engagement Lead enabling richer higher-quality communication outputs.

The skills we would love to see in your suitcase!

• Strong communication (written & verbal) skills with the ability to simplify and articulate complex information.
• High-level organizational and coordination skills comfortable managing multiple deliverables simultaneously.
• Strong stakeholder management across functions levels and geographies.
• Solid analytical capability to assess engagement and communication effectiveness.
• Skilled in content creation narrative building and internal storytelling.
• Digital fluency with intranet / SharePoint platforms communication tools and digital content formats.
• Proactive structured and disciplined able to work independently and with minimal supervision.
• Exceptional attention to detail and quality.
• Collaborative mindset and ability to influence without authority.
• Empathy and cultural sensitivity when engaging global teams.
• Experience in Operations Governance Communications PMO or Engagement roles preferred.
• Prior ownership of internal communications or engagement frameworks is a plus.
• Familiarity with global teams and multi-site operational environments.

Why choose us as your next destination

We are super proud of our dedicated team of friendly energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow influence & impact change
• Disruptive fast-growing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation

Find out more about the WebBeds business at - #LI-Hybrid