Senior Director, Product Strategy & Operations

At Constant Contact we are seriously awesome people who take ownership and make an impact by operating with the mindset integrity and courage of a small business owner.Theres something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here we all play an integral part in helping business owners entrepreneurs non-profits and individuals to succeed by giving them all the help and tools they need to grow online. Were energized by new challenges and new possibilities-and were just getting started!

Were looking for a Senior Director of Product Strategy & Operations to serve as the operating system for our Product and Design this highly visible role youll partner closely with the Chief Growth Officer and Product leadership to ensure our strategy is clear our execution is strong and our organization is operating at peak effectiveness. This role is ideal for a product-minded leader who thrives at the intersection of strategy operations and storytellingand who loves turning complexity into clarity.

What Youll Do:

Product Strategy Planning & Alignment

• Own and orchestrate the end-to-end product planning and strategy process ensuring we have a clear actionable and data-backed point of view on what we build and why.
  Partner directly with Product & Design leadership to shape strategic priorities across the full product portfolio focusing on impact and value rather than individual product lines.
• Serve as the primary bridge between Product and cross-functional partnersincluding Engineering Marketing Sales Customer Success Support and Financeto align dependencies timelines and execution.
• Ensure the broader organization is aligned and brought along as Product leads strategic initiatives.
  
  

Executive Narrative & Communication

• Architect and drive the product narrative for Board of Directors meetings ELT reviews and other executive-level forums.
• Translate complex product strategy progress and performance into clear compelling stories that demonstrate outcomes momentum and impact.
• Support the CPO in preparing high-stakes presentations and communications that align stakeholders and drive decision-making.
  
  

Product Operations & System Optimization

• Define build and continuously improve the operating systems that enable the Product and Design organization to do its best workincluding processes tools cadences and cultural norms.
• Take a systems-thinking approach to optimizing how work flows focusing on leverage speed and quality rather than process for process sake.
• Maintain a backlog of systemic issuescultural procedural or operationalthat slow execution and own the roadmap to resolve them.
• Ensure major operational or organizational changes are fully executed and embedded not just announced.
  
  

Data Insights & AI Enablement

• Use product operational and financial data to ground decision-making drive discussions and improve execution across the organization.
• Build fluency across key product and business metrics ensuring leadership has visibility into performance and progress.
• Actively explore and apply modern AI tools (e.g. ChatGPT Cursor ClaudeCode and emerging agent-based workflows) to increase efficiency insight and organizational impact.
  
  

What Youll Bring:

• 10 years of experience in product leadership product operations strategy or a closely related role within a technology-driven organization.
• A strong product foundation with firsthand experience building shipping or leading products and teams.
• Proven ability to operate at both high altitude and ground levelshaping executive strategy while diving into workflows and execution details.
• Exceptional communication and storytelling skills with experience influencing senior leaders and executive stakeholders.
• A builder-operator mindset: comfortable challenging peers pushing the status quo and designing systems for leverage rather than control.
• High tolerance for ambiguity with a natural instinct to create structure frameworks and clarity where none exist.
• A proactive self-directed approach with a strong sense of ownership and accountability in fast-moving environments.

Why Youll Love Us:

• We celebrate one anothers differences. We are proud of our culture of diversity and inclusion and were always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If youre passionate about supporting businesses and organizations you wont find a better spot to share your talent. Were dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses non-profit organizations and community groups.
• Youll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business take on stretch assignments seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact were all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person participate in live trainings and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact Inc. and a part of the Constant Contact group of brands.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race color religion sex gender gender identity national origin citizenship age disability sexual orientation genetic information veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions please contact

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters staffing firms search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.