Senior Manager, Client Experience
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Job Location:
Detroit, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Who We Are
Weber Shandwick is more than a leading global PR agency were an engagement agency and were working in and around the cutting edge of the new media landscape. Were storytellers content creators and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration and we engage stakeholders in new and creative ways to build brands and reputations.
Senior Manager Client Experience
We are seeking a Senior Manager to join a large multidiscipline automative account with a focus on multiple brands within its portfolio.
In this role you will be working on programs involving brand building reputation management executive thought leadership B2B planning and execution and integrated media strategies to drive brand awareness and reputation.
The ideal candidate will possess experience and skills across many of the above areas and will be responsible for supporting one core account team and collaborating subject matters across the agency (strategy creative social etc.) as we build and execute integrated ideas.
The Senior Manager will help lead work from concept to execution be a primary client contact and mentor junior talent. The ideal candidate must have strong written and oral communication skills be able to creatively support brand reputation and positioning programs that resonate in todays environment and possess a passion for earned storytelling.
PRIMARY RESPONSIBILTIES
- Contribute to development of plans translating strategies into tactics
- Consistently monitor the consumer and business media landscape to deeply understand what will resonate
- Create media strategies and oversee pitching of well-developed stories to key national trade and other media of importance to meet client goals
- Develop executive positioning programs and tactical outputs including media speaking and social opportunities
- Build strong client and internal relationships confidence and trust by proactively anticipating and understand client needs
- Leverage industry knowledge and experience to proactively support and recommend new ideas
- Contribute to the career growth of junior team members serving as mentor and role model
BASIC REQUIREMENTS
- 5-7 years of relevant experience
- Ability to translate client needs into workable plans/projects
- Strong decision-making problem-solving and project management skills
- Experience providing thought leadership counsel and executional plans
Salary range: $79000 USD - $95000 USD
Where an employee or prospective employee is paid within this range will depend on among other factors actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employees/applicants background pertinent experience and qualifications.
Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race color religion gender age ethnic or national origin protected veteran status physical or mental disability sexual orientation gender identity marital status or citizenship status.
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Required Experience:
Senior Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
