Senior Director, Service Operations Asia
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Senior Director Service Operations Asia is responsible for leading Vertivs regional service delivery organization across Asia ensuring safe reliable and efficient execution of lifecycle services supporting critical digital infrastructure.
This role drives operational excellence across field service commissioning maintenance and technical support operations while ensuring strong financial performance customer satisfaction and service delivery consistency across multiple countries. The Senior Director partners closely with Service Sales Supply Chain and regional leadership to scale service operations in support of Vertivs growth across hyperscale colocation enterprise and telecommunications markets.
Key Responsibilities
Service Operations Leadership
- Lead the regional service operations strategy across Asia to ensure consistent execution of Vertiv service standards.
- Oversee field service operations including installation support commissioning preventive maintenance and emergency service response.
- Ensure service operations are aligned with regional growth priorities and customer requirements.
Operational Performance
- Establish and monitor operational KPIs including safety performance SLA compliance technician utilization and customer satisfaction.
- Drive continuous improvement initiatives to improve service efficiency productivity and operational quality.
- Standardize operational processes and best practices across countries.
Workforce Leadership
- Lead and develop a geographically distributed service workforce across Asia including field engineers technicians and service operations teams.
- Implement workforce planning strategies to support increasing service demand.
- Ensure strong technical competency through training and certification programs.
Customer Experience
- Ensure delivery of high-quality lifecycle services supporting mission-critical infrastructure uptime.
- Support executive customer engagement for key strategic accounts.
- Lead escalation management for major service incidents.
Financial Performance
- Drive operational discipline to support service revenue growth and margin improvement.
- Partner with Service Sales leadership to ensure profitable execution of service contracts.
- Optimize service delivery cost structures including labor productivity and parts utilization.
Safety & Compliance
- Promote a strong safety culture across all field service operations.
- Ensure compliance with regulatory environmental and company safety standards.
- Implement operational risk management practices for service delivery.
Technology & Digital Tools
- Drive adoption of digital service platforms including remote monitoring predictive maintenance and workforce management systems.
- Utilize data analytics to improve service performance and operational visibility.
Organizational Relationships
Internal
- VP Operations & Service Operations Asia
- Regional Service Sales Leadership
- Regional Service Offering team.
- Country Sales leaders
- Global Services Leadership
- Supply Chain and Logistics
- Product Business Units
External
- Strategic enterprise customers
- Hyperscale and colocation operators
- Channel partners and service providers
Qualifications
Education
Bachelors degree in Engineering Business or related discipline required
MBA or advanced degree preferred
Experience
- 15 years experience in service operations field service management or technical operations
- Significant experience managing large multi-country teams
- Experience supporting mission-critical infrastructure environments preferred (data centers power systems thermal systems telecommunications)
Skills & Competencies
- Strategic leadership and operational management
- Strong financial and commercial acumen
- Customer-focused mindset
- Change leadership and organizational transformation
- Excellent communication and stakeholder management skills
Travel
This role requiresregional travel across Asia (approximately 4050%)to support operational oversight customer engagement and leadership alignment.
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
Required Experience:
Exec
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
