Support Facilitator
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Job Location:
Huechuraba - Chile
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Support Facilitator ensures customer satisfaction by facilitating primarily by phone customer requests for technical assistance and other support related services.
Job Responsibilities:
Achieve at least 75% immediate response to customer inquiries in accordance with service standards.
Ensure that accurate customer information and call tracking details are recorded in the Worldwide Response Center Database.
Provide timely notification to Support Managers of any issue that may impede prompt service or customer satisfaction.
Help balance daily distribution of incoming support inquiries.
Ensure customer satisfaction by using good judgment if current Policies and Procedures introduce a conflict with the customer; subsequently escalate to management.
Acquire new skills by assuming additional responsibilities as requested.
Additional responsibilities as determined by management.
Job Requirements:
Minimum of Associates Degree; Bachelors Degree preferred
Excellent verbal communication and interpersonal skills appropriate for a customer service position
Excellent multi-tasking skill
Previous Customer Service experience a plus
Good written communication skills
Multi-lingual skills a plus (Spanish English Portuguese)
Willingness to work in shifts (on a rotative basis) to maintain 24 x 7 coverage of Support Hotline
About InterSystems
InterSystems a creative data technology provider delivers a unified foundation for next-generation applications for healthcare finance manufacturing and supply chain customers in more than 80 countries. Our data platforms solve interoperability speed and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978 InterSystems is committed to excellence through its 247 support for customers and partners around the world. Privately held and headquartered in Boston Massachusetts InterSystems has 38 offices in 28 countries worldwide. For more information please visit.
Key Skills
- Experience Working With Students
- Communication skills
- Classroom Experience
- Data Collection
- Adult Education
- Meeting Facilitation
- Calculus
- LMS
- Teaching
- Training & Development
- Exercise Planning
- Remedy
About Company
InterSystems is the leading provider of data management solutions for industries with complex challenges. Unlock the potential of your data and move your business forward.
