Vice President, Consumer to Business Payments

This VP-level role is responsible for the end-to-end management performance of Western Unions Consumer to Business Payments (C2B). This includes ownership of the P&L go-to-market strategy business operations pricing and commercial strategy. This role will own the development and execution of business strategies to drive growth of the C2B business.

This role requires a highly disciplined and collaborative operator with proven experience in managing cross-functional teams optimizing performance ability to solve operational challenges and driving revenue-generating initiatives. The ideal candidate will demonstrate strong commercial acumen people leadership and stakeholder engagement capabilities across a complex matrixed organization.

Role Responsibilities:

• Lead the financial performance of the Consumer to Business (C2B) payments business ensuring revenue growth profitability and cost optimization.

• Develop and execute business strategies to expand market share and drive sustainable growth.

• Oversee the end-to-end customer and agent experience ensuring frictionless interactions and high satisfaction partnering closely with product and operations teams

• Identify new opportunities for product enhancements (e.g. additional use cases) partnerships and revenue streams.

• Define pricing models promotional strategies and go-to-market plans to maximize consumer adoption

• Lead performance measurement by defining KPIs monitoring results and optimizing go-to-market plans based on data insights

• Oversee partner account management ensuring proactive engagement partner satisfaction and business performance tracking. Support key negotiations and escalations as the executive contact for strategic partnerships

• Implement disciplined processes to improve efficiency scalability and compliance focusing on reducing partner friction (e.g. onboarding settlement issue resolution)

• Build mentor and lead a high-performing team fostering a culture of accountability and collaboration.

• Partner with global product technology marketing sales and compliance teams to align initiatives and deliver results.

• Serve as business lead and thought partner for cross-functional product and tech initiatives including app/web experiences and partner integrations.

• Monitor industry trends competitor strategies and emerging technologies to identify market gaps and opportunities.

• Evaluate and prioritize verticals and use cases to drive business development and sales strategy.

• Foster a culture of accountability customer focus and continuous improvement across the team.

Role Requirements

• 15 years of progressive leadership experience in financial services payments or related industries.

• Proven track record of P&L ownership and delivering revenue growth.

• Expertise in consumer-to-business payments or adjacent payment ecosystems preferred.

• Strong strategic and commercial acumen with ability to translate vision into actionable plans.

• Exceptional operational discipline and problem-solving skills.

• Ability to lead through influence and collaboration in a global matrix environment.

• Excellent communication and stakeholder management skills.

• Proven experience leading cross-functional teams and driving measurable business outcomes

• Demonstrated ability to influence across organizational levels and manage complex stakeholder relationships

• Ability to lead through ambiguity and prioritize competing demands

• Customer-centric mindset with a strong analytical foundation

• Strategic thinking with hands-on execution capability

• Excellent communication negotiation and presentation skills

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.