Ecosystem Lead Flipkart & Amazon

Job Description

Purpose of the role

This role will contribute to building the Omni Business through strong partnerships with key retailers. Key responsibility is to hold end to end engagement with key retail customers - joint planning for revenue margin investment profitability share and key execution metrics. Ability to be hands-on in a dynamic operationally complex environment is needed.

Career experience required.

• 9 years of experience preferably with prior experience of organized trade customer management
• Account management & Joint Business Planning with both offline and online retailers.
• Negotiation & collaboration skills
• P&L management Promotions and On Platform spends delivering Gross Margins and NC
• Digital Shelf management Understanding E-Commerce Flywheel metrics and influencing them with customer.

Main responsibilities

• Build long term strategic vision and business plan for the account in line with Mondelez Omni roadmap.
• Develop joint business plan and manage relationships with account team at national and regional level.
• Lead commercial terms of trade negotiations and follow best practice structured negotiation process to successful conclusion.
• Channelize customer investments towards achievement of JBP objectives while staying within budgets.
• Implement and maintain in-store solutions developed within Category Management partnerships with the Customer(s)
• Work with Finance business partner to drive commercial hygiene and ensuring timely collections as well as reduce cost to serve the customers.
• Work with customer service to track orders troubleshoot and achieve customer service KPIs.
• Work with demand planning to build and streamline demand forecast.
• Launch and execution of NPDs.
• Drive activation agenda for the customer - lead special events in cooperation with Customer Marketing
• Drive digital shelf execution for omni channel business.
• Monitor competitive activity at store level recording and consolidating key activities.
• Working with Customer Marketing to develop tools merchandising materials and in-store programs for effective shelf management to induce shoppers to purchase Mondelez products at shelf.
• Supervising the consistent and accurate collection of data to allow monitoring of execution performance vs. target KPIs.

Key KPIs

• Gross Sales Revenue Customer Investment Share
• Execution metrics Key activations focus brands/categories category initiatives.

Key interfaces and stake holders

• Internal Omni RE manager Brand teams Customer Planning and Activation team finance supply chain
• External Customer category buyers/planners/merchandising team

Key leadership and functional competencies needed.

Bias for action and agility Ability to manage multiple priorities in constrained timelines. Analytical ability to synthesize data into meaningful conclusions and depth knowledge of fundamentals of performance media and media agency ecosystem

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Business Unit Summary

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has been in India for over 70 years making sure our mouth-watering and well-loved local and global brands such as Cadbury chocolates Bournvita and Tang powdered beverages Oreo and Cadbury Bournvita biscuits and Halls and Cadbury Choclairs Gold candies get safely into our customers handsand mouths. Headquartered in Mumbai the company has more than 3300 employees proudly working across sales offices in New Delhi Mumbai Kolkata and Chennai and in manufacturing facilities at Maharashtra Madhya Pradesh Himachal Pradesh and Andhra Pradesh at our global Research & Development Technical Centre and Global Business Hub in Maharashtra and in a vast distribution network across the country. We are also proud to be recognised by Avatar as the Best Companies for Women in India in 2019 the fourth time weve received this award.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation or preference gender identity national origin disability status protected veteran status or any other characteristic protected by law.

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