Customer ServiceTech Support Rep Software (On-Site)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first inclusive culture and a genuine sense of belonging Would you like to join a company that earns Worlds Best Workplaces Best Company Culture and Best Companies for Career Growth awards every year Then a Customer Service Representative position at Concentrix is just the right place for you!

As a Technical Support Rep youll join an organically diverse team from 70 countries where ALL members contribute and support each others success and well-being proudly united as game-changers. Together we help the worlds best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth were looking for more talented game-changers to join our purpose people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training technologies and continuing support youll need to succeed. Plus at Concentrix theres real career (and personal) growth fact about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service/Technical Support Representative youll:

• Provide inbound customer support.

• Help customers resolve technical issues.

• Assist in correcting billing concerns.

• Help customers with software related issues

• Deliver expert customer experienceswith a smile.

YOUR QUALIFICATIONS

Your skills integrity knowledge and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative role include:

• Excellent customer service

• Banking and invoicing accounts receivable would be an asset.

• Prior customer service experience required. (at least 1 year)

• Strong listening skills to be able to understand empathize and resolve cx issue.

• Ability to effectively communicate verbally.

• Open availability to work weekdays between the hours 8am-12am Mon-Fri EST and weekends 9am-6pm

• Proficiency in fast-paced multi-tasking

• Eagerness to learn new technologies

WHATS IN IT FOR YOU

One of our companys Culture Beliefs says We champion our people. Thats why we significantly invest in our game-changers our infrastructure and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal this role youll also be provided with:

• The base salary for this position is $19.35/hr. (pay rate will not be below the applicable minimum wage) plus incentives that align with individual and company performance. Actual salaries will vary based on work location qualifications skills education experience and competencies. Benefits available to eligible employees in this role include medical dental and vision insurance comprehensive employee assistance program (EAP) registered retirement savings plan paid time off and holidays and paid training days. We accept applications for this position on an ongoing basis.

• Paid training (11 days of classroom training and 10 days of on the job training) and performance-based incentives

• Health and wellness programs with trained partners to help promote a healthy you

• Mentorship programs that support your rewarding career journey

REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey we want to hear from you. Apply today and discover why over 440000 game-changers around the globe call Concentrix their employer of choice.

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing immediate vacancy; however we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.