Patient Acquisition Coordinator

The Patient Acquisition Coordinator plays a critical role in driving patient growth and improving access to care by tracking the Intensive OutpatientProgram(IOP) intake process frominitialinquiry through authorization and scheduling. This role bridges business development and operations ensuring a seamless patient-centered onboarding experience while supporting efforts to re-engage inactive discharged coordinator willassistin addressing and resolvingrequests fromreferral partners like probation and ideal candidate is highly organized process-driven and passionate about improving patient access and experience.

Key Responsibilities

IOP

• Track the IOP intake process from first contact through authorization and group placement.

Patient Outreach & Engagement

• Track inactive deferred or unconverted patient inquiries

• Conduct structured outreach to re-engage patients and support conversion to scheduled care

• Maintainaccuratetracking and reporting of outreach efforts and outcomes

Referral Partner Reporting

• Track and troubleshoot referral partner reporting for special populations like probation and parole.

• Follow up and resolve referral partner requests for updates

Operations & Workflow Optimization

• Collaborate with Business Development and Operations teams to evaluate and improve patient onboarding workflows

• Track and update referral partner workflows

• Identifybottlenecks inefficiencies and opportunities to improve conversion and patient experience

• Help develop document andmaintainstandard operating procedures related to intake and onboarding

Data Tracking & Reporting

• Track key patient acquisition metrics including inquiry volume conversion rates and scheduling timelines

• Provide regular reports and insightstoleadership to support growth strategies

• Ensure CRM or intake systems are kept up to date and used consistently

Cross-Functional Collaboration

• Work closely with clinical administrative and marketing teams to align patient acquisition efforts

• Support broader business development initiatives as needed

Qualifications

Required

• 2 years of experience in healthcare intake patient coordination admissions or business development

• Strong organizational and process-management skills

• Excellent communication skills with a patient-centered approach

• Experience working with EHRs CRMs or intake management systems

Preferred

• Experience in behavioral health mental health or substance use treatment settings

• Familiarity with IOP or outpatient program workflows

• Experience in process improvement or operational optimization

Key Competencies

• Patient-centered mindset

• Detail-oriented with strong follow-through

• Process and systems thinker

• Ability to manage multiple priorities in a fast-paced environment

• Collaborative and solutions-focused

At Master Center for Addiction Medicine we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people families and your community!