Senior Product Manager

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Talkdesk is pioneering a new era of Customer Experience Automation (CXA) redefining how the worlds most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed building AI-first solutions that put empathy trust and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor Talkdeskers are empowered with the autonomy to drive meaningful impact while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards there has never been a more exciting time to join us as we shape the future of customer experience automation!

Senior Product Manager is responsible for leading the development and management of complex products from ideation to launch. This includes defining product strategy conducting market research developing product roadmaps and collaborating with cross-functional teams to ensure successful product launches. The Senior Product Manager is a senior leader who provides guidance and direction to other product managers and technical staff.

Duties and Responsibilities:

Lead the development of complex products from ideation to launch ensuring they are completed on time within budget and meet quality standards
Contribute to the vision and design of next-generation voice technology to support launch of new UC and Contact centre products;
Work with engineering marketing and sales to build business use cases and define requirements for new feature enhancements products and services;
Work closely with cross-functional teams including Sales Legal Pricing Billing Engineering Product Design and Marketing to ensure that all aspects of the product are aligned
Develop and prioritize the product roadmap with engineering design marketing and sales; track progress against milestones
Conduct market research gather customer feedback and work closely with stakeholders to identify customer needs and use this information to inform product prioritization decisions
Develop and maintain relationships with key stakeholders including customers and partners to ensure that their needs are met and their feedback is incorporated into future products and updates
Use data and metrics to measure the effectiveness of products and features and make data-driven decisions to optimize product performance
Manage the product lifecycle from launch to end-of-life ensuring that products are updated and maintained as needed
Provide leadership and guidance to other product managers and technical staff ensuring they have the resources and support needed to complete their work
Manage relationships with suppliers vendors and contractors to ensure that products are developed and delivered on time and within budget
Ensure that all product work is completed in compliance with industry regulations and standards.

Qualifications:

Bachelors degree in Business Marketing Engineering or a related field
Long standing experience in product management with a proven track record of successfully launching and managing complex products
Long standing experience in UCaaS SIP Trunking and/or CCaaS solutions with a strong understanding of the SIP Call stack routing trunking and standard business telecommunications capabilities/features
Proven experience with Global telcos or on internationally deployed telephony products

Strong leadership and project management skills with the ability to manage and motivate a team of product managers and technical staff
Strong analytical skills with the ability to use and get hands-on gathering and reporting on data and metrics to make informed product decisions
Experience in building and managing products across the complete customer journey from Lead to Quote to Order and In-Life support.
Experience in the production of high quality content for consumption by internal and external teams (e.g. Sales Customers CSMs Support etc) to underpin the launch of new features and products
Experience in developing product strategy and roadmaps with a deep understanding of customer needs market trends and competitive landscape
Excellent Commercial (P&L) experience and proven ability to collect and use product specific commercial performance data to make strategic and roadmap decisions
Excellent communication skills with the ability to effectively communicate product strategy and vision to cross-functional teams and senior leadership
Experience working in an agile development environment with a strong understanding of agile methodologies
Experience in managing a product portfolio with the ability to prioritize and manage multiple products simultaneously
Strong understanding of industry regulations and standards
Collaborative team player with strong communication skills including the ability to translate complex technical products and features into simple concepts and presentations;
Proven organizational skills with attention to detail and the ability to prioritize and succeed in an environment with competing demands;
Proven ability to take the initiative use consultative skills and build strong productive relationships.
Ability to deeply understand customer problems; experienced and confident communicator in direct meetings with existing and prospect customers

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Required Experience:

Senior IC

Duties and Responsibilities:

Lead the development of complex products from ideation to launch ensuring they are completed on time within budget and meet quality standards
Contribute to the vision and design of next-generation voice technology to support launch of new UC and Contact centre products;
Work with engineering marketing and sales to build business use cases and define requirements for new feature enhancements products and services;
Work closely with cross-functional teams including Sales Legal Pricing Billing Engineering Product Design and Marketing to ensure that all aspects of the product are aligned
Develop and prioritize the product roadmap with engineering design marketing and sales; track progress against milestones
Conduct market research gather customer feedback and work closely with stakeholders to identify customer needs and use this information to inform product prioritization decisions
Develop and maintain relationships with key stakeholders including customers and partners to ensure that their needs are met and their feedback is incorporated into future products and updates
Use data and metrics to measure the effectiveness of products and features and make data-driven decisions to optimize product performance
Manage the product lifecycle from launch to end-of-life ensuring that products are updated and maintained as needed
Provide leadership and guidance to other product managers and technical staff ensuring they have the resources and support needed to complete their work
Manage relationships with suppliers vendors and contractors to ensure that products are developed and delivered on time and within budget
Ensure that all product work is completed in compliance with industry regulations and standards.

Qualifications:

Bachelors degree in Business Marketing Engineering or a related field
Long standing experience in product management with a proven track record of successfully launching and managing complex products
Long standing experience in UCaaS SIP Trunking and/or CCaaS solutions with a strong understanding of the SIP Call stack routing trunking and standard business telecommunications capabilities/features
Proven experience with Global telcos or on internationally deployed telephony products

Strong leadership and project management skills with the ability to manage and motivate a team of product managers and technical staff
Strong analytical skills with the ability to use and get hands-on gathering and reporting on data and metrics to make informed product decisions
Experience in building and managing products across the complete customer journey from Lead to Quote to Order and In-Life support.
Experience in the production of high quality content for consumption by internal and external teams (e.g. Sales Customers CSMs Support etc) to underpin the launch of new features and products
Experience in developing product strategy and roadmaps with a deep understanding of customer needs market trends and competitive landscape
Excellent Commercial (P&L) experience and proven ability to collect and use product specific commercial performance data to make strategic and roadmap decisions
Excellent communication skills with the ability to effectively communicate product strategy and vision to cross-functional teams and senior leadership
Experience working in an agile development environment with a strong understanding of agile methodologies
Experience in managing a product portfolio with the ability to prioritize and manage multiple products simultaneously
Strong understanding of industry regulations and standards
Collaborative team player with strong communication skills including the ability to translate complex technical products and features into simple concepts and presentations;
Proven organizational skills with attention to detail and the ability to prioritize and succeed in an environment with competing demands;
Proven ability to take the initiative use consultative skills and build strong productive relationships.
Ability to deeply understand customer problems; experienced and confident communicator in direct meetings with existing and prospect customers

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Required Experience:

Senior IC

Key Skills

Time Management
Data Analytics
Analytical
Agile
Requirement Gathering
Strategic thinking
Visio
Communication
Problem Solving
Market Research
UML
Cross Functional Teams

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About Company

Talkdesk

Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.

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