IT Customer Support Specialist

As an. IT Customer Support Specialist here at Honeywell you will play a pivotal role in providing world-class customer service and technical support. You will be responsible for resolving complex technical issues leading a high-performing support team and driving customer satisfaction. Your expertise and leadership will shape the future of our IT support operations and contribute to our commitment to customer success.

You will report directly to our Sr. IT Customer Support Supervisor and youll work out of our Shreveport LA location on a hybrid work schedule.

• Hybrid Work Schedule Note: For the first 90 days New Hires must be prepared to work 100% onsite M-F.

This role will support the Workplace Support Services leadership team to drive consistent IT service delivery and supplier performance for critical sites. You will be required to participate in onsite face-to-face or virtual engagement with key stakeholders functional peers and IT business partners and be able to provide oversight and management of our critical IT services using consistent standards management operating system (MOS) and utilizing industry and Honeywell best practices. This position will also play an important role in providing input on the design development and support needed to advance key transformation-based programs projects system upgrades in support of continued business growth across all our core services. When defined this will act as the IT Site Champion.

KEY RESPONSIBILITIES

• Help define manage and assist with the supplier management governance processes and procedures.
• Contribute to delivering a robust governance structure aligning with contractual commitments with IT suppliers and encouragingappropriate innovation and development.
• Define robust MOS with the IT suppliers partners and peers at the site and key business contacts to ensure clear and regular reporting in line with contractual obligations.
• Review and manage the supplier-based SLAs OLAs SLOs as per the standard work defined by proactively monitoring the customer escalations customer satisfaction and feedback to drive improvements in user experience and reduce user effort to obtain IT services
• Proactively monitor and facilitate incident escalation to ensure minimum resolution time and adequate engagement across IT teams.
• Support customers initiate or consume IT services or processes through enablement training and facilitation across IT services within geographically responsible area.
• Act as IT Site Champion when defined and drive the end-to-end accountability within IT to build confidence and trust.
• Build local expertise having global mindset by taking ownership and leaning in to support standardization and service improvement.
• Provide escalation support and supplier management to site & business leaders as well as providing direct on-site IT service and support including proposed design review facilitating execution technology upgrades and project work.
• Ensure full adoption and implementation of Honeywell standards tools processes and strict adherence to Honeywell policies.
• Work with cross-functional IT support organizations and our suppliers in the planning and execution of other core services including but not limited to: Cyber Safety Audit & Compliance merger and acquisitions Cross-Functional IT alignment
• Support businesses to adopt new technologies and drive transformation and cost savings initiatives
• Provide guidance and recommendations for operational support in security compliance specialized applications corporate audits risk and cyber self-assessments sustainable disaster recovery and business continuity and protecting information in non-federal information systems
• Coordinate with vendor supplier on systems monitoring event escalation root cause / corrective action analyses disaster outage response and management
• Ensure vendor supplier engagement where cross functional IT support and alignment is required
• Ensure customer satisfaction targets for site customer feedback are achieved

MUST HAVE

• 1 years of IT experience with increasing technical and operational responsibilities
• 1 years of experience supporting IT Infrastructure Desktop and Site-based IT Services
• 1 years of experience working with contracting managed service and third parties (internal and external)
• 1 years of experience working in large enterprise IT environment supporting the design development and deployment of large enterprise IT projects.
• 1 years of experience supporting IT sites and providing service at the in environments

WE VALUE

• Bachelors degree in technical degree or business
• Strong communication and customer service and support skills
• Ability to listen and to communicate effectively in proactive manner at all levels of the organization
• Ability to work under pressure with a strong business acumen and customer center focus Excellent Interpersonal and communication Skills
• Ability to function in a collaborative environment with business clients
• Ability to take proactive steps in managing problems
• Facts oriented approach problem-solving mentality critical thinker
• Solid understanding of infrastructure and business support related experience in Honeywell is a plus
• Excellent Communication Skills: ability to influence internal / external customers suppliers and team members to drive best outcome for Honeywell with the ability to deliver complex information to diverse audiences
• Ability to provide clear and concise reporting
• A high degree of knowledge and experience supporting critical IT service and support at very large sites (>250 people) or environments including deemed as business-critical Knowledge of security concepts standards and processes

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary leading-edge work and developing solutions side-by-side with dedicated experts in their fields Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical Dental Vision and Life Insurance; Short-Term and Long-Term Disability; 401(k) match Flexible Spending Accounts Health Savings Accounts EAP and Educational Assistance; Parental Leave Paid Time Off (for vacation personal business sick time and parental leave) and 12 Paid Holidays. For more information visit:click here


The application period for the job is estimated to be 40 days from the job posting date; however this may be shortened or extended depending on business needs and the availability of qualified candidates. Job posting date: March 9 2026.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy safety security air travel productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency productivity sustainability and safety in high-growth businesses in broad-based attractive industrial end markets. Our products and solutions enable a safer more comfortable and more productive world enhancing the quality of life of people around the globe. Learn more about Honeywell: click here ( BUSINESS UNIT

The Corporate Strategic Business Group (CORP SBG) at Honeywell is a division focused on corporate-level functions and initiatives that support the overall operations and strategy of the company. It is responsible for overseeing areas such as finance legal human resources communications and corporate governance working closely with other business units and SBGs to ensure alignment and coordination across the organization. The CORP SBG plays a crucial role in the overall strategic direction and management of Honeywells corporate functions and operations supporting the companys business objectives.