Sr. IT Manager Enterprise IT Operations Center

About the Opportunity

TheEnterprise Operations Center within OCOOhas an immediate opening for aSenior Manager reporting totheVP - IT Scheduling DataCenterand Operations.

The Senior Manager has primary responsibility for the delivery of services from the Operations Center managed service provider ensuring they are delivering on contractual and operational objectives as well as work closely with decision makers in other departments to identify recommend develop implement and support cost-effective technology solutions through the Managed Servies provider for all aspects of the organization.

What You Will Do:

• Sets strategy service levels KPIs and associated metrics; monitors targets to ensure compliance and takesappropriate actionsas needed.

• Leverages vendor relationships industrytrendsand direction to adjust service offerings and institute operational efficiencies

• Accountable for ensuring availability of IT services and supporting infrastructure to provide reliable services to business customers

• Leads and/orparticipateson System and NIT initiatives and/or committees influencing standardspracticesand/or policies

• Develops departmental plans including businessproductionand/or organizational priorities

• Provides oversight to ensure the right technology services are delivered to meet the customers expectations and risks are managed appropriately

• Serves as a strategic partner to build grow andmaintainlong-lasting relationships with customers

• Accountable for the budget fees penalties and expense tracking processes defined in the contract

• Collaborate with Vendor leadership team toidentifyand deliver SRE services to enable operational process the SRE services within NIT for deployment. Measure and track outcomes achieved.

• Collaborate with Vendor leadership to execute Event Incident Problem and Change Management processes in alignment with work instructions and provide feedback in support of continuous service improvement

• Provides coaching guidance andassistanceto staff and direct reports. Responsible for ensuring staff development and is a key participant in management activities. Ensures successful and consistent completion of all personnel actions (i.e. hiring terminations promotions performance appraisal and training)

• Addresses escalations problems disputes that arise with the managed service vendor. Provides conflict resolution negotiates and mediates the issues.

• Participates in weekly monthly quarterly governance with the vendor to discuss progress metrics new opportunities to be mutually agreed upon

• Provides future strategic direction and accountable for the expansion of vendor services

Qualifications:

• 4 years of people leadershipin IT within a complex demanding environmentwith10 years cumulative IT experience.

• Strong strategic and analytical mindsetwith extensive experienceleveragingmetrics and data-driven insights to inform business decisions and drive outcomes

• Expertisein ITIL ITSM and SDLC frameworks Agilemethodology and product management discipline.

• Executive presence and communication skillswith the ability to confidently present influence and collaborate with C-suite and senior leadership

• Experience in strategic vendor and MSP management preferred (oversight of MSP relationships tracking operational performance against SLAs and metrics holding vendors accountable to commitments)

• Demonstrated ability to build cross-functional relationships and influence stakeholders at all organizational levels

Other Requirements and Considerations:

• Candidates should review theBanks Employee Code of Conductto ensure compliance withconflict of interestrules and personal investment restrictions.

• If you needassistanceor an accommodation due to a disability please notify.

• Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship or three or more years of Permanent Resident (Green Card) status.

• Please note that this role isrequiredto be in office at a district reserve bank location.

• The national hiring range for theSenior EOC Manageris $149200- $205150annually. For candidates in certain markets (Boston MA; Chicago IL; Los Angeles CA; New York City Metro Area Philadelphia PA; San Francisco CA; Seattle WA) the listed hiring and salary ranges may be adjusted based on your geographic location.

• Salary offered will be based on the job responsibilities and the individuals knowledge skills and experience as defined in the job qualifications.

• Applications are reviewed on a rolling basis. Interested candidates are strongly encouraged to apply byMarch132026.

• Always verify and apply to jobs onFederal Reserve System Careersor through verified Federal Reserve Bank social media channels.