Product Support Engineer Intern

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people data and AI agents connect across email cloud and collaboration tools. Over 80 of the Fortunelarge enterprises and millions of smaller organizations trust Proofpoint to stop threats prevent data loss and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpointyoullbe part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Boldin how we dream and innovate

Responsiveto feedbackchallengesand opportunities

Accountablefor results and best in class outcomes

Visionaryin future focused problem-solving

Exceptionalin execution and impact

Your day-to-day

• Work alongside experienced engineers to provide frontline support to administrators & enterprise-level partners during the hours of 1pm to 10pm from Monday to Friday (hours may differ depending on customer demand and business need)

• Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone web-basedtoolsand email

• Advise customersregardingthe products proper use and address specific systems issues

• Contribute on our ongoing projects designed to modernize our support offerings

• Contribute to our internal and external knowledgebase articles and documentation designed to help our customers resolve issues quickly

Skillset

• Experience in a technical support/helpdesk environment

• Experience/knowledge of problem analysis and resolution of software or hardware problems

• Ability to interact with customers professionally

• A team player who can collaborate effectively andassistwhere needed

• Ability to excel in a fast-paced agile environment where critical thinking and strong problem-solving skills arefor success

• Proven ability to function in a self-directed environment and to collaborate with team members

Requirements

• Must be able to work from June to November (full-time in summer part-time in fall)

• Must be currently pursuing bachelors degree in related field (graduation date between fall 2026 and spring 2027)

Nice to have

• Experience AND/OR knowledge with Email Systems Networking and DNS is beneficial

• Experience with Linux is beneficial

• Innovative thinker who is positive proactive and readily embraces change