Global Customer Success Program Manager (Remote Friendly within Spain)

How will you make an impact

As our organization continues to scale and evolve we need strong operational excellence to ensure our teams deliver maximum value efficiently. Were looking for an experienced Program Manager to establish and maintain robust project management processes that will drive accountability optimize delivery and strengthen stakeholder relationships across our growing portfolio of initiatives.

In this role you are contributing by

Project Management & Operational Excellence:

• Managing and structuring team workload effectively (we use Jira as a tool)
• Establishing clear project tracking systems and maintaining visibility across all active initiatives
• Creating standardized processes for project intake prioritization and delivery management

Risk Management & Delivery Assurance:

• Proactively following up with team members and identifying dependencies to surface potential delivery risks
• Implementing early warning systems and mitigation strategies to ensure on-time delivery
• Maintaining regular communication cadence with all stakeholders to track progress and resolve blockers

Stakeholder Management & Requirements Analysis:

• Receiving and evaluating requests from stakeholders challenging business assumptions before adding items to the backlog
• Acting as a bridge between business stakeholders and delivery teams to ensure clear requirements and realistic expectations
• Facilitating effective communication and managing expectations across all organizational levels
• Acting as PMO for strategic bets within the CCO organization ensuring visibility and progress reporting to the COO office

Capacity Planning & Prioritization:

• Running bi-weekly prioritization meetings with the team based on capacity planning and skills assessment
• Developing and maintaining team capacity models to optimize resource allocation
• Balancing competing priorities while ensuring strategic alignment and team sustainability

Value Realization & Continuous Improvement:

• Following up with stakeholders post-implementation to measure and ensure value capture from delivered initiatives
• Establishing metrics and KPIs to track initiative success and team performance
• Driving continuous improvement in processes and delivery methodologies

Qualifications :

What will help you thrive

• 57 years of experience in program management project management or PMO roles
• Experience working with cross-functional and multicultural teams managing complex dependencies
• Strong stakeholder management skills including exposure to senior leadership or C-level reporting
• Ability to challenge assumptions facilitate complex discussions and drive results through influence
• Curiosity and willingness to deeply understand the business model strategy and operations
• Experience contributing to or establishing PMO functions in growing organizations is a plus.
• Ideally a background in Engineering Business Administration or another process-oriented field

Project Management Expertise:

• Strong knowledge of project management methodologies (Agile Scrum and waterfall)Advanced knowledge of Jira including workflow configuration and dashboard creation
• Experience with reporting tools capacity planning and resource optimization
• Ability to track value realization and support post-implementation follow-ups

Nice to have

• PMP certification
• Agile/Scrum certifications (DASSM DASM or similar)
• Track record of improving delivery timelines and stakeholder satisfaction
• Additional languages besides English.

This role is remote-first ideally based in Madrid or Barcelona.

Additional Information :

What to Expect from Our Hiring Process 

We like to keep things transparent and efficient! Heres what the process usually looks like (though it might vary slightly depending on the role):

1 Intro Chat  A first call with our Talent Partner Giuliana to explore mutual fit around relevant skills value alignment and motivation. 

2 TestGorilla  A short numerical reasoning assessment (SHL) to better understand your analytical approach.

3 Hiring Manager Interview  A deeper conversation about your background aspirations and experience with Felipe our Director of Customer Success Strategy & Operations and your potential manager in this role. Take this chance to ask anything on your mindits just as much about making sure were the right fit for you too. 

4 Business Case  A take-home exercise incl. 3 days preparation time designed to understand how you approach real-life problems and think through regulatory scenarios. Youll then walk us through your approach in a collaborative discussion with the hiring manager and the team to discuss your thoughts and findings.

5 Peer Interview A conversation with one of your potential future teammates to get a sense of how you might collaborate together and to explore team fit.

6Final Interview (Optional) A final conversation with another senior leader from our Global Team.

7References & Offer!

Please note that we cannot currently offer sponsorship or visas for this role so if youd like to apply please make sure you already have the legal right to be working and living in your country of residence.

Why Youll Love It Here

Global Benefits  No matter where you are youll have access to:

• Healthcare insurance so you can focus on what matters.
• Wellness that works for you from gym memberships to mental health support weve got you covered.
• Time off that counts whether its a vacation your birthday or just a day to recharge we believe in balance.

Local Perks  Depending on your location you will be entitled to local benefits like meal vouchers (ticket restaurant) transport allowances or extended parental leave.

Career Growth  Were growing and so can you! Youll find lots of chances to learn develop and explore new pathswhether within your team or through cross-functional projects.

A Truly Global Team  Work with talented people from all over the world in a diverse and inclusive environment.

Flexibility That Works for You  Remote work and flexible hours arent just buzzwords here. While the extent of flexibility depends on your role and team we value results over rigid schedules. Prefer an office setting Youre welcome at any of our hubs in Barcelona Warsaw Curitiba Rio de Janeiro Mexico City Bogotá Munich Rome or Bologna.

Please note: At this time we are not able to sponsor visas for this position. To apply you must already have the legal right to work in your country of residence or the location of the role.

What We Believe In 

At Docplanner our values guide everything we do:

Focus on results  were here to make an impact.

Think like an owner  take responsibility drive outcomes.

Keep it simple keep it lean  smart solutions over complexity.

Be respectful and radically honest  openness builds trust.

Learn and be curious  growth is part of the job.

Dont just take our word for itcheck out our Glassdoor to hear what our people say!

We are committed to building a team that represents a variety of backgrounds perspectives and skills. We welcome applicants from all walks of life regardless of gender disability or background and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.

Remote Work :

Yes

Employment Type :

Full-time