Technical Support
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
- Provide technical support for platform-related issues including troubleshooting diagnosing and resolving problems including account setup and configuration in a timely manner.
- Monitor the performance and availability of platforms systems and applications to ensure optimal operation and minimal downtime.
- Communicate with clients through a series of actions either via phone email chat or conference call until theyve solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams (e.g. Software Engineers DevOps Engineers).
- Refer to internal database or external resources to provide accurate tech solutions.
- Prioritize and manage several open issues at one time.
- You will work on a 2-shift system.
Qualifications :
- Fresh graduates are welcome.
- Basic understanding of computer systems networks and databases.
- Strong problem-solving and communication skills.
- Capable of providing step-by-step technical assistance both written and verbal.
- Familiarity with API testing tools (e.g. Postman) Monitoring tools (e.g. Grafana) Remote Desktop Applications and Helpdesk Platform (e.g. Freshdesk).
- Basic understanding of SQL queries and JavaScript programming.
Additional Information :
To apply directly you can click the following link: value a flexible working hour for our employees.
The most important is we provide a learning experience in Conversational AI Industry.
Remote Work :
Yes
Employment Type :
Part-time
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Kata.ai is an Indonesian Conversational Artificial Intelligence company with a focus on creating technology to enhance the understanding of human conversations, improving the way humans collaborate with machines. Kata.ais Natural Language Processing (NLP) technology powers MultiPurpo ... View more
