Rehousing & Accommodation Officer
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Job Summary
The Service & Team: Rehousing Accommodation Officer
About the Service & Team
The Rehousing Temporary Accommodation Team provides and manages Temporary Accommodation for households experiencing homelessness. Due to significant growth in the temporary accommodation portfolio the team is facing increased demand. We are now seeking an additional team member to support us in delivering a highquality efficient and effective service that meets our statutory duties and helps households progress towards longerterm housing solutions.
About the Role
The Rehousing Accommodation Officer is responsible for managing a designated portfolio of temporary accommodation properties across Cornwall and providing support to the individuals and families who reside in them. You will act as the primary point of contact for any issues relating to the properties or the wider community ensuring that accommodation is safe compliant and wellmanaged.
Working closely with colleagues across the Housing Options Service as well as a range of partner agencies you will contribute to a multidisciplinary approach to tenancy sustainment early intervention and resolving housingrelated challenges.
This is a hybrid role; however due to the nature of the work you will be required onsite most days. A full driving licence and access to your own vehicle are essential.
Key Responsibilities
- Delivering signups checkouts and property inspections in line with service level agreements.
- Completing property inventories.
- Maintaining a consistent schedule of threemonthly inspections across an expanding property portfolio.
- Reporting repairs and ensuring timely completion.
- Upholding high standards of tenancy management including early intervention around AntiSocial Behaviour.
- Building strong relationships with residents colleagues and partner agencies to support wellbeing and resolve issues.
This is a publicfacing role and therefore subject to the statutory English language requirement for public sector workers.
The role also requires an enhanced criminal record disclosure check.
Working Pattern
- Monday to Friday 9am 5pm (37 hours per week).
- Flexibility may be required at times to meet service needs.
What Youll Need to Succeed
- Uptodate knowledge of homelessness and housing legislation including processes for beginning and ending tenancies.
- Understanding of housing compliance safety regulations and property standards.
- Ideally at least three years experience in Property Management or Block Management with the ability to identify disrepair issues during inspections.
- Strong IT skills including proficiency in Microsoft Word Excel Outlook and Teams.
- Ability to build rapport and work collaboratively with clients service colleagues and external organisations.
- A full driving licence and access to your own vehicle.
Please read the role profile for the full details of this role attached below in this advert
What youll get in return:
Cornwall Councils ambition is to be an employer of choice a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.
Our core employee rewards and benefits include:
a competitive salary.
a defined benefit pension scheme based on your career average earnings. This includes the option for extra voluntary contributions
a generous annual leave entitlement with the potential to purchase additional leave.
A national award-winning employee health and wellbeing programme
Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.
Additional Information:
Please note we are unable to offer sponsorship for this role
The full role profile is attached below:
For more information or an informal chat about the role please contactVickie Warner on
Application Process
Please attach a supporting statement to your application you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstratewhy you are suitable against each of the points marked as Application on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here The application process.
Please note that applications cannot be edited after they have been submitted please contactif you have any queries or require assistance with your application.
Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.
Required Experience:
Unclear Seniority
Key Skills
- Critical Care
- Administrative Skills
- Time Management
- Report writing
- Microsoft Office
- Store Operations
- Building Regulations
- Telephone handling
- Communication
- Relationship Management
- Service Operations
- Store Management
- Cleaning Services
- Customer Relationship
- Safety and Security
About Company
Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunit ... View more
