Facilities Operations Officer

Salary:25185 - 25989 per annum

Hours per week:37 hours

Interview date:Week commencing Monday 11 May 2026

An exciting opportunity has arisen within our Strategic Assets and Facilities Management Service as aFacilities Operations Officer.

The strategic asset and facilities management service (SAFM)is responsible forthe councils property estate. This includes all aspects of property management including acquisition and sale of land and buildings capital works maintenancecomplianceand facilities management.

As a Facilities Operations Officer you willprovide operational support to the Facilities Management teamensuring all councilbuildings aremaintainedand managed to a high and sustainable levelto achieve willbe responsible formonitoringsuppliesoperatingthe postal operation within the hub buildingincluding the online business postal accounts andprovidingfirstline response support and resolution for Facilities Management and IT issues andgeneral faults on siteandescalating issues whereappropriate.

We are seeking an individual with a strong understanding of customer service and a positive can do awareness of Health and Safety legislationalongside experience in a customer facing role would be desirable. The abilitytoprioritiseyour ownworkload andtomaintaina positive attitude whilst working in apressurisedenvironmentwill play a crucial part in the role.

Why us

Wiltshire Council is a friendly welcoming place to work with a One Council ethos. Find out more about Our Identity staff networks and employee benefitshere.

Our hybrid working model means office staff are on site for at least half their hours community-based staff carry out at least half their admin time in a workplace and customerfacing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged supported and able to do their best. We do not tolerate discrimination bullying or harassment. Everyone is expected to promote a culture of inclusion dignity trust and respect guided by our vision and Our Identity.

Contact details

Jenny Richardson Facilities Management Operations Manager at

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Application criteria

Please download and read the role description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences skills and motivations.

While we welcome applications from job seekers who require skilled worker sponsorship we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.

We are firmly committed to safeguarding and promoting the welfare of children young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current valid contract or approved supplier arrangement (including through our neutral vendor Comensura).

Submission of unsolicited CVs or candidate details to the Council whether directly or to individual employees will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.