Senior Customer Experience Ambassador
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
About Abbott Diagnostics Division
Our solutions are used in healthcare institutions physician offices emergency rooms and laboratories thousands of times every day in practically every country around the world. Our test results are often the start button for patient care decision-making influencing 70% of critical healthcare decisions for millions of people worldwide. The crucial information derived from our testing platforms helps inform treatment decisions for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
We are looking for an Customer Experience Ambassador/ Account Manager to join our Diagnostics Division in Sweden. This is a fieldbased role focused on managing and developing longterm customer relationships supporting strategic growth and ensuring excellent service delivery to laboratories and healthcare stakeholders.
You will be a trusted partner to our customers and contribute to improved patient care across Sweden.
What You Will Do
Act as the main point of contact and trusted advisor for assigned customers
Lead strategic account planning and drive commercial performance
Manage forecasting revenue delivery and longterm contract renewals
Conduct regular customer business reviews and identify growth opportunities
Support menu expansion and the introduction of new assays and solutions
Oversee implementation activities with crossfunctional teams after contract signature
Provide ongoing customer coaching training and proactive service to ensure an excellent experience
Who You Are
Bachelors degree in Biomedical Science Medical Technology Engineering Life Science or a commercial field (preferred)
25 years experience in the diagnostics industry with a focus on account management
Strong communication and relationshipbuilding skills
Good understanding of laboratory workflows (lab experience is an advantage)
Experience in solution selling and stakeholder engagement
Fluent in Swedish and English (written and spoken)
Ability and willingness to travel up to 75%
What Can We Offer You
Abbott offers a dynamic and international working environment where you can make a meaningful impact on patient care. You will benefit from excellent primary and secondary benefits a positive working atmosphere a personal growth plan extensive training opportunities and strong career development prospects. Our global presence and diverse healthcare portfolio provide rich opportunities for career exploration and advancement.
We are an equal opportunity employer and value diversity in our workforce. We welcome applications from all qualified individuals regardless of gender age ethnicity religion disability sexual orientation or any other characteristic protected by law. Our goal is to foster an inclusive and respectful workplace where everyone can thrive.
Recruitment Process
We are conducting recruitment on an ongoing basis and will close the process as soon as the right candidate is found.
If you meet the qualifications and are interested in this opportunity we encourage you to apply as soon as possible.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Sales Force
DIVISION:
CRLB Core Lab
LOCATION:
Sweden > Solna : Hemvarnsgatan 9
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 75 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
Senior IC
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Google Docs
- Serving Experience
- Retail Sales
- Android
- Product Demos
- Event Planning
- Events Management
- Event Marketing
- Dancing
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
