Consultant Hardware Lifecycle Service Gothenburg, Sweden
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Posted on:
6 hours ago
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1 Vacancy
Job Summary
Job Description Hardware Lifecycle Services (HLS) Specialist
Location- Gothenburg Sweden
Role Summary
The Hardware Lifecycle Services (HLS) Specialist is responsible for managing and governing the end to end lifecycle of enterprise hardware assets from provisioning and logistics through repair renewal and secure decommissioning. This role requires deep operational expertise strong stakeholder coordination skills and leadership capability to ensure service quality compliance and continuous improvement across global locations.
Key Responsibilities
Own and manage the end to end hardware lifecycle for Company approved devices including desktops laptops mobile devices peripherals printers wearables and collaboration equipment.
Lead hardware provisioning delivery repair (warranty and non warranty) replacement renewal and secure disposal activities in line with defined lifecycle processes.
Manage stockroom operations inventory accuracy asset tracking and CMDB updates ensuring audit ready data at all times.
Coordinate logistics transportation OEMs repair vendors recycling partners and print service providers to ensure timely and compliant service delivery.
Ensure secure data handling data destruction and certified recycling complying with Company security GDPR and regulatory standards.
Oversee service performance against KPIs PIs and metrics and contribute to operational and governance review meetings.
Drive continual service improvement (CSI) initiatives by analyzing lifecycle data trends and operational inefficiencies.
Support service transition activities including KT Shadow Reverse Shadow and steady state operations.
Collaborate closely with Office Onsite Services Global Service Desk Asset Management and other internal and external stakeholders.
Required Skills and Technical Competencies
Strong hands on experience in hardware lifecycle management within large enterprise or managed services environments.
In depth knowledge of IT asset management CMDB inventory audits stockroom management and lifecycle reporting.
Proficiency with ITSM and Asset Management tools (e.g. ServiceNow Asset/CMDB modules OEM portals).
Experience managing hardware logistics renewals bulk rollouts urgent replacements and exception handling.
Solid understanding of security compliance data protection and certified disposal processes.
Ability to interpret and manage SLAs KPIs and service metrics related to hardware services.
Familiarity with vendor management contract adherence and multi supplier coordination.
Leadership and Professional Skills
Proven ability to lead and coordinate cross functional teams and third party vendors.
Strong stakeholder management and communication skills including interaction with senior client representatives.
Analytical mindset with the ability to identify trends risks and improvement opportunities.
Strong documentation discipline and governance orientation.
Calm and decisive during high impact incidents supply constraints or operational escalations.
Experience and Education
8 years of experience in hardware lifecycle services IT asset management or workplace technology operations.
Prior experience in a global enterprise or managed services environment is strongly preferred..
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
All aspects of the hiring process and employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Location- Gothenburg Sweden
Role Summary
The Hardware Lifecycle Services (HLS) Specialist is responsible for managing and governing the end to end lifecycle of enterprise hardware assets from provisioning and logistics through repair renewal and secure decommissioning. This role requires deep operational expertise strong stakeholder coordination skills and leadership capability to ensure service quality compliance and continuous improvement across global locations.
Key Responsibilities
Own and manage the end to end hardware lifecycle for Company approved devices including desktops laptops mobile devices peripherals printers wearables and collaboration equipment.
Lead hardware provisioning delivery repair (warranty and non warranty) replacement renewal and secure disposal activities in line with defined lifecycle processes.
Manage stockroom operations inventory accuracy asset tracking and CMDB updates ensuring audit ready data at all times.
Coordinate logistics transportation OEMs repair vendors recycling partners and print service providers to ensure timely and compliant service delivery.
Ensure secure data handling data destruction and certified recycling complying with Company security GDPR and regulatory standards.
Oversee service performance against KPIs PIs and metrics and contribute to operational and governance review meetings.
Drive continual service improvement (CSI) initiatives by analyzing lifecycle data trends and operational inefficiencies.
Support service transition activities including KT Shadow Reverse Shadow and steady state operations.
Collaborate closely with Office Onsite Services Global Service Desk Asset Management and other internal and external stakeholders.
Required Skills and Technical Competencies
Strong hands on experience in hardware lifecycle management within large enterprise or managed services environments.
In depth knowledge of IT asset management CMDB inventory audits stockroom management and lifecycle reporting.
Proficiency with ITSM and Asset Management tools (e.g. ServiceNow Asset/CMDB modules OEM portals).
Experience managing hardware logistics renewals bulk rollouts urgent replacements and exception handling.
Solid understanding of security compliance data protection and certified disposal processes.
Ability to interpret and manage SLAs KPIs and service metrics related to hardware services.
Familiarity with vendor management contract adherence and multi supplier coordination.
Leadership and Professional Skills
Proven ability to lead and coordinate cross functional teams and third party vendors.
Strong stakeholder management and communication skills including interaction with senior client representatives.
Analytical mindset with the ability to identify trends risks and improvement opportunities.
Strong documentation discipline and governance orientation.
Calm and decisive during high impact incidents supply constraints or operational escalations.
Experience and Education
8 years of experience in hardware lifecycle services IT asset management or workplace technology operations.
Prior experience in a global enterprise or managed services environment is strongly preferred..
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
All aspects of the hiring process and employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
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About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
