IT Governance & Processes Expert

A job that matters: Your Tasks

• Define and own the IT Governance Framework ensuring consistent standards policies and methodologies across Global IT.
• Assist in the design implementation and continual improvement of ITSM processes(e.g. Incident Problem Change Request CMDB/Asset Knowledge Service Catalogue Event etc.).
• Establish IT process managementmethodologyincluding process documentation standards controls KPIs and reporting mechanisms.
• Lead maturity assessmentsand drive continual improvement initiatives based on findings and business needs.
• Manage external consulting firms(RFPs project oversight value realization) for audits gap analyses and advisory services.
• Partner with IT and business stakeholdersto ensure governance is embedded in daily operations and supported by leadership.
• Enable process owners and teamsthrough coaching knowledge sharing and improvement workshops.
• Ensure compliancewith internal and external standards (e.g. ISO 9001 ISO 20000 ISO 27001 COBIT ITIL SOX/ITGC).
• Support tool-related governance(e.g. ITSM platforms: ServiceNow Bee4IT Jira Service ManagementLeanIX etc.).
• Facilitate executive-level communication producing governance reports dashboards and decision-making materials.
• Utilize AI for productivity increase own and the IT team including automation and generative workloads.

Experience that matters: Your Skills

• 7 years of experiencein IT governance ITSM IT process management or related roles.
• Direct experience working in or supporting large enterprises(5000 employees; ideally 10000).
• Strong background in ITIL(v3 or v4) with proven hands-on experience implementing ITSM processes.
• Experienceestablishinggovernance frameworksand driving adoption across distributed global teams.
• Demonstrated solid understanding of enterprise IT operations service management tools and process measurement frameworks.
• Management of external consulting partners including audits maturity assessments and strategy engagements.
• Experience with AI and automation is an advantage.
• ITIL 4 Managing Professional or Strategic Leader is an advantage.
• Lean 6 Sigma certification is an advantage.
• ISO 9001 ISO 20000 ISO 27001 familiarity.
• PMP PRINCE2 and Agile certifications (nice to have).
• Strong leadership and stakeholder management able to influence without authority.
• Excellent communication skills able to translate complex frameworks into practical guidance.
• Structured analytical and detail-orientedwhile keeping a holistic view of the IT landscape.
• Proactive and self-driven with a continuous improvement mindset.
• Skilled facilitator capable of leading workshops governance boards and cross-team alignment sessions.
• High integrity and professionalism especially in audit or compliance contexts.
• Ability tooperateeffectively in a global multicultural environment.

A workplace that matters: Our offering

• Best opportunities in a globally operating company valuing diversity inclusion sustainability and mutual trust
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• 10226 EUR Food vouchers
• Public transportation card
• Multisport /Coolfitcard
• Opportunity for flexibility with a hybrid working model
• Employee Assistance Program (Mental Health Legal & Financial Counselling)
• Language training opportunity
• Brand new modern office premises in a class A Business building
• Employee referral program
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15000 LinkedIn Learning courses to assist in your development