IT Governance & Process Excellence Lead (AI-Driven)

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profile Job Location:

Sofia - Bulgaria

profile Monthly Salary: Not Disclosed
Posted on: 30+ days ago
Vacancies: 1 Vacancy

Job Summary

Were looking for a forward-thinking IT Governance & Process Excellence Lead to redefine how IT operates at scale across a global organization of 10000 employees with AI as a core enabler of the next-generation operating model.

This is not about maintaining frameworks.

This is aboutbuilding an intelligent adaptive AI-aware IT organization.

You will sit at the intersection of governance process excellence and emerging AI capabilities shaping how automation data and intelligent systems are embedded into IT operations responsibly and effectively.

If youre excited by the idea of designing governance not just for todays IT but for AI-augmented IT this role is for you.

What Youll Own

  • Design and evolve the IT governance model across a complex global landscape
  • Embed AI governance principles into IT processes (transparency accountability risk awareness ethical use)
  • Drive end-to-end ITSM excellence modernized through automation and AI augmentation
  • Define process frameworks KPIs and performance insights leveraging data and intelligent tooling
  • Lead maturity assessments and transformation initiatives including AI-readiness and automation potential
  • Act as a trusted advisor to senior leadership on operating models AI adoption and process optimization
  • Introduce intelligent automation and AI-driven improvements where they create real business value
  • Orchestrate and challenge external advisory partners to deliver outcomes not just recommendations
  • Enable process owners to adopt AI-enhanced ways of working with confidence and control
  • Translate complexity into clear executive narratives and decision-making insights

What Sets You Apart

  • 7 years solving complex IT operating and transformation challenges
  • A consulting mindset structured analytical and outcome-oriented
  • Experience working in large complex environments where scale and alignment matter
  • Exposure to or strong interest in AI automation or data-driven IT operations
  • Ability to bridge traditional IT governance with emerging AI governance needs
  • Comfortable shaping frameworks where standards are still evolving
  • Strong stakeholder presence you can influence senior leaders and drive alignment
  • You dont just follow best practices you adapt and evolve them

Your Edge in This Role

  • You understand that AI is not just a tool it changes how governance must work
  • You think in terms of systems not silos
  • Youre able to balance innovation with control
  • You know how to turn ambiguity into structure and structure into scalable execution
  • You bring credibility clarity and momentum wherever you operate

Why This Role is Different

  • Youll help define how AI is governed inside a global IT organization
  • Youll shape future-ready processes not legacy ones
  • Youll operate at the intersection of strategy transformation and emerging technology
  • Youll have real influence on leadership decisions and enterprise direction

What We Offer

  • A high-impact high-visibility role with real ownership
  • A modern international environment embracing AI and innovation
  • Flexibility in how and where you work
  • Continuous investment in your growth and learning
  • A compensation package aligned with top-tier talent and impact

Interested

Apply with your CV and a short note describing a transformation automation or AI-related initiative youve led or influenced.

Were looking for a forward-thinking IT Governance & Process Excellence Lead to redefine how IT operates at scale across a global organization of 10000 employees with AI as a core enabler of the next-generation operating model.This is not about maintaining frameworks.This is aboutbuilding an intelli...
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